Officer/executive - Customer Service & Ramp
2 months ago
**Officer/Executive - Customer Service, Security, Ramp
**Job Location **- Bangalore
**Date of Interview **- 21st May 2023
**Registration Time **- 8:00 AM to 10:00 AM (Request to please reach the venue on time for a smooth process).
**Interview Time **- 10:00 AM to 2:00 PM
**Interview Venue**:
- **Akshaya Aura Hotel **, 6, Kalidasa Marg, Gandhi Nagar, Bengaluru, Karnataka 560009
**Mandatory Documents required during interview. (Both Original & Photocopy)**
**1. CV**
**2. PAN Card**
**3. Adhaar Card ( with Address)**
**4. Passport ( with Address)**
**5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.**
**Eligibility Criteria**:
**1. Educational Qualification**:Graduates from a Recognized Board or University as determined by IndiGo.
3. **Desired Skills**:Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
4. Airport Operations Experience Preferred.
5. No Visible Tattoo marks/ body art
**Requirement**:
**A. Mandatory Requirements**:
**a) For Customer Service **- Good Communication, Pleasing Personality
b) **For Ramp **- Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
**B. Educational Requirement**:
- **For Freshers**:
**a) **For Customer Service **- Graduation
**b) **For Security - **Graduation
**c) **For Ramp - **Graduation
**a) **For Customer Service **- 1+ years of Experience Graduation
**b) For Security - **1+ years of Experience Graduation
**c) For Ramp - **12 pass or Diploma
**a) **For Customer Service **- 12 pass or Diploma
**b) For Security - **12 pass or Diploma
**c) For Ramp - **12 pass or Diploma
**C. Preferable Requirement**:
**a) For Customer Service **- Well versed in Customer Dealing
b) **For Ramp **- Load & Trim License, 12th Science Background
**Job Description -**
**Customer Service -**
**Job purpose**:
**To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.**
**Key responsibilities and accountabilities**:
**Assist customers through all procedures related to arrivals & departures in the following activities.**
**Reservations & ticketing**:
**- Making reservations across the counter**
**- Selling of tickets.**
**- Remitting cash to the concerned department.**
**- Answering customer queries over the telephone.**
**Departures**
**- Attend the pre - flight and post flight briefings.**
**- Setting up of check in counters.**
**- Screening of checked in baggage.**
**- Maintain high quality of Check in procedures.**
**- To assist customers with special requests.**
**Arrivals**
**- To assist customers with special requests.**
**- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.**
**- Co-ordination with the baggage vendor for the damaged bags.**
**- Follow up with the en-route stations regarding lost baggage.**
**Post flight departure**
**- Filing of all necessary flight papers**
**- Any other responsibility assigned by the management from time to time**
**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
**Ramp -**
**L&T & LO certification preferred
**- Confirm the ETA of the flight from OCC or System (Navitaire).**
**- Take the bay no. from Apron and convey it to all the stations on R.T.**
**- Ensure that you are at the bay D-20 mins with all the equipment's required.**
**- Note down the Touch down and Chocks and convey it on R.T.**
**- Align the ramp properly.**
**- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.**
**- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.**
**- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.**
**- After departure make sure that all the equipment's are sent back to the transport yard.**
**- Fill the ramp filling.**
**- During the flight ensure everyone is smooth, safe and flight is on time.**
**Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.**
**“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.
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