Soft Skills Trainer

3 weeks ago


Delhi Delhi, India Singh Associates Full time

Job Title: Soft Skill Trainer

Overview:
Key Responsibilities:
1. Training Program Development:

- Design and develop comprehensive soft skill training programs tailored to the needs of collections and sales call center agents.
- Collaborate with management to identify training objectives and performance improvement areas.

2. Training Delivery:

- Conduct engaging and interactive training sessions using a variety of instructional techniques and delivery methods such as workshops, role-plays, simulations, and presentations.
- Provide constructive feedback and coaching to call center agents to enhance their soft skills and overall performance.

3. Content Creation:

- Develop training materials, including presentations, manuals, handouts, and multimedia visual aids.
- Regularly update training content to ensure relevance and alignment with industry best practices and organizational goals.

4. Performance Evaluation:

- Assess the effectiveness of training programs through pre-and post-training evaluations, skill assessments, and performance metrics analysis.
- Identify areas for improvement and implement corrective actions as needed.

5. Training Needs Analysis:

- Conduct regular assessments to identify gaps in soft skills among call center agents.
- Collaborate with supervisors and team leaders to address specific training needs and develop targeted interventions.

6. Continuous Improvement:

- Stay updated on emerging trends and best practices in soft skills training and call center operations.
- Proactively seek feedback from stakeholders and incorporate suggestions to continuously improve training programs and methodologies.

Qualifications and Skills:

- Bachelor’s degree in Human Resources, Education, Communications, or a related field. Master’s degree is a plus.
- Proven experience of at least 3 years as a Soft Skill Trainer or similar role in a call center environment, preferably in collections and sales.
- In-depth knowledge of training methodologies, adult learning principles, and instructional design concepts.
- Strong interpersonal skills with the ability to effectively communicate and engage with diverse audiences.
- Excellent presentation and facilitation skills.
- Proficiency in Microsoft Office Suite and training software/tools.
- Ability to work independently and collaboratively in a fast-paced environment.

**Benefits**:

- Competitive salary package
- Opportunities for career advancement
- Dynamic and supportive work environment

**Job Types**: Full-time, Permanent

**Salary**: ₹12,965.82 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

Expected Start Date: 23/04/2024


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