Executive - Customer Services

3 weeks ago

Delhi, India Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Reporting to the CCT Supervisor, the successful applicant will provide a support service to CHEP India customers. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

Responsibilities include:

- Responsible for all inbound calls on NiC - customer service portal, and for forwarding the same to the respective function.
- Create, compile and export databases containing all information for failed orders.
- Responsible for handling all requests coming into the central mailbox.
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
- Customer account reconciliations & e-Card Audits
- Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
- Identification and Investigation of credit equipment balances
- Analysis and resolution of suspended movements
- Investigate and resolve queries from the business & customers.
- Follow up with customer and business to ensure the recommendations are adhered.
- Accurate processing of client requests on Siebel
- Electronic System Support to local client base
- Manage the helpdesk function (if applicable)
- General office administration such filing and other duties
- Participate in Team Projects
- Assist in any other task as delegated by management.

GLID Management
- Service Requests / Customer Complaint Management
- All Customer Reporting, as needed.

Order Management
- Setting-Up Orders Through MyCHEP
- Coordination, as needed for orders, repairs, swaps, etc.

MyCHEP Management
- MyCHEP Account Creation / System Set-Up / Linking Accounts
- MyCHEP online training
- Resolving Account Balance Issues / System Clean-Up

Preferred Education

Bachelors - Business Administration/Management

Preferred Level of Work Experience

3 - 5 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

  • Customer Service Executive

    3 weeks ago

    Dwarka, Delhi, Delhi, India Alfatech Services Full time

    We are looking for a seasoned, hardworking and smart Service Executive with proven experience and a passion for after sales of instrumentation/analytical systemsto senior scientists/ researchers. You will be responsible for after sales support of various sophisticated instruments that AlfaTech Services deals in. The service engineer's responsibilities...

  • Customer Service Executive

    3 weeks ago

    Delhi, India Talent Futures services Full time

    Hiring for Customer care executive (Good communication) - Process CTT - Min exp 6 months in customer care - Calling experience is must - CTC upto 30k Incentives upto 15k - Training in gurgaon for 20 days - Work location at Mohan estate Delhi - WhatsApp 8130861446 **Salary**: ₹15,000.00 - ₹28,000.00 per month Schedule: - Day shift - Morning...

  • Customer Service Executive

    3 weeks ago

    Delhi, Delhi, India TALENT FUTURE SERVICES Full time

    *Hiring for Customer care executives ( outbound and inbound both have to do)* *Location : Gurudroncharya near by sikanderpur delhi *Salary : 15k to 20k + incentives* *Any fresher with good English can apply* *Day shift 9.30am to 6.30pm* *Immediate joiners* *Walkin interview only* *Age limit 30* WhatsApp *8130861446* **Job Types**: Full-time,...

  • Customer Service Executive

    3 weeks ago

    Vikaspuri, Delhi, Delhi, India Talent Futures services Full time

    *Only Females**Hiring for customer service executive (outbound calling**Fixed salary**Freshers can also apply**Location Vikaspuri Delhi**Salary 10k to 12k for freshers with huge incentives**11 to 15k plus huge incentives for experience in calling**Qualification any 10th pass can also apply**Day shifts 6 days working**Shift timings 10 to 6.30**WhatsApp...

  • Customer Service Executive

    4 weeks ago

    Delhi, Delhi, India Aviation Resources Full time

    Company Description Urgently required for Customer Service Executive at airport Role Description This is a full-time on-site role for a Customer Service Executive at New Delhi Airport. An airport customer service executive, or agent, is responsible for helping passengers and airport staff before, during, and after their flights. They assist with...

  • Customer Service Executive

    4 weeks ago

    Delhi, India Marketing Infotech Full time

    Company Description Welcome to Marketing Infotech, a digital marketing agency based in Delhi. MI is dedicated to empowering brands, elevating ROI, and amplifying your story. We focus on blending simplicity and creativity to make your online presence stand out. At MI, we believe in understanding your unique story and telling it in a resonating way to achieve...

  • Customer Service Executive

    4 weeks ago

    Delhi, India Marketing Infotech Full time

    Company DescriptionWelcome to Marketing Infotech, a digital marketing agency based in Delhi. MI is dedicated to empowering brands, elevating ROI, and amplifying your story. We focus on blending simplicity and creativity to make your online presence stand out. At MI, we believe in understanding your unique story and telling it in a resonating way to achieve...

  • Customer Service Executive

    3 weeks ago

    Delhi, Delhi, India BetterPlace - Digital Solutions for Frontline Workforce Management Full time

    Complete Work From Home job Role: Customer Service Executive - Manage large amounts of inbound and outbound calls in a timely manner and resolve issues related to bus booking - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the...

  • Customer Service Executive

    3 weeks ago

    Delhi, India Krayontek Solutions Full time

    We have an exciting requirement with one of the leading NBFC client for the position of a Customer Service Executive. Interested candidates can send in your resume to careers@krayontek.com Exp – 0 to 2 yrs (Freshers can also apply)Location – Mumbai(Thane)Position – Customer Service ExecutiveCTC - 2 to 2.5 LPASkills and Qualifications:- Education:...

  • Customer Service Executive

    3 weeks ago

    Delhi, India M 5 CONTINENT LOGISTICS SOLUTION (P) .ltd. Full time

    A Customer Service Executive is responsible for providing exceptional customer support and assistance to clients or customers. They serve as the primary point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction. The role involves effective communication, problem-solving, and maintaining a positive customer...

  • Customer Service Executive

    2 weeks ago

    Delhi, Delhi, India ICONIC BUSINESS SOLUTION LLP Full time

    **Position **:Customer Service Executive **Experience **:Minimum 1 Year **Location **:New Delhi **Responsibilities**: - Provide accurate information about our products, services, and policies to customers. - Assist customers in resolving issues, complaints, and escalations in a timely manner. - Ensure customer satisfaction by delivering personalized and...

  • Customer Service Executive

    3 weeks ago

    Delhi, Delhi, India Zodiac Solutions Full time

    **Designation - Customer Service Executive** **Qualification - Graduate** **Experience - 2 Years (Banking)** **Responsibility** **Cybil must be 700 and above** Pay: ₹250,000.00 - ₹500,000.00 per year **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...

  • Customer Service Executive

    3 weeks ago

    Delhi, Delhi, India Glamwizz India Private Limited Full time

    **Job Title**:Customer Service Executive **Location**: Kamla Nagar, Delhi 110007 **Job Type**: In Office, Full time We are looking for a dynamic and customer-centric individual to join our team as a Customer Service Executive. You will serve as the primary point of contact for our customers and work closely with our sales and operations teams to ensure a...

  • Customer Service Executive

    4 weeks ago

    Delhi, India wedding banquets Full time

    We are looking for a Customer Service Executive in Subhash nagar, delhi. Experience - 1+ year Salary - Upto 20k in hand plus incentives. Job Description - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. -...

  • Customer Service Executive

    3 weeks ago

    Delhi, India wedding banquets Full time

    We are looking for a Customer Service Executive in Subhash Nagar, Delhi. Profile - CSE Experience - 1+ year Salary - Upto 20k in hand plus incentive Job Description - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and...

  • Customer Service Executive

    4 weeks ago

    Delhi, Delhi, India Hirex Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Executive

    4 weeks ago

    Okhla, Delhi, Delhi, India Acadally Full time

    **Job Title**: Customer Service Executive (Intern) **Company**: AcadAlly **Location**:New Delhi **About AcadAlly**: AcadAlly is a dynamic and innovative education technology company committed to transforming the learning experience. At AcadAlly, we believe in leveraging technology to empower educators and students, making education accessible, engaging,...

  • Customer Service Executive

    3 weeks ago

    Rajouri Garden, Delhi, Delhi, India Kulhera Marketing Private Limited Full time

    We are hiring for customer service executive, customer service executive is responsible for attending to customer’s needs and complaints to the best of their ability. - answering customers’ phone calls to take orders, resolve complaints, and to answer to queries. It could also be to provide information to customers. - contact for clients coming to a...

  • Customer Service Executive

    3 weeks ago

    Delhi, India T A Solution Full time

    Job Opening for Customer Service Executive Posted on -September 24, 2015

  • Customer Service Executive

    4 weeks ago

    Delhi, Delhi, India Chem Academy Private Limited Full time

    **Position**: Customer Service Executive **Experience**: Minimum 1 year in customer service or a related field **Location**: GTB Nagar, New Delhi **Employment Type**: Full-Time **Job Overview**: **Key Responsibilities**: - **Problem Resolution**: Investigate and resolve customer issues related to the platform, billing, or course access in a prompt and...