Customer Service Trainee

2 months ago

Bengaluru Karnataka, India Momentive Full time

Job Title:
Customer Service Trainee

Summary:
In this role, the individual serves as the primary contact for Internal Europe Customer Service Agents located in Italy, independently managing the order entry process.
Their key responsibilities include creating sales orders in SAP, managing documentation, ensuring data completeness, and proactively resolving any issues that arise. They maintain regular communication with the Europe Customer Service Hub, effectively planning and executing tasks while implementing necessary updates to the Order to Cash process.

Responsibilities Include:
Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management.
The resource would be responsible for the order entry process and would be independently handling all Order Entry requirements whose key responsibilities includes:

- Sales Order creation in SAP/ Capturing all exceptions
- Accountable for document management
- Enters and checks data for completeness (SAP processing)
- Proactively Identifies and solve incomplete information at Order Entry (customer Master Data cleansing Action plan)
- Proactive planning and completion of task assigned within great quality
- Strong Analytical and problem-solving skills.
- Implements changes and updates to Order to Cash process as directed
- Keep Customer Service colleagues - Europe Hub Italy informed proactively in case of problems which would prevent execution / Momentive ability to Serve.
- Act as a single point of contact for all internal inquiries related to order entry
- Analyze data from SAP; identify open issues and take action: customer master data / material master data.

Qualifications:
The following are _required _for the role
- Bachelor's degree with strong oral and written communication skills
- Flexibility to any shift
- Good at standard word processing, spreadsheet, and presentation software packages is an advantage.
- Mastery in English (any Second European language is a +)
- Ability to effectively communicate issues and request resolution from more senior staff.
- Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.
- Experience in chemical industry ideal.
- ERP SAP SD Module Exposure.

Experience qualification:

- 1-3 years' experience working in customer-service role.
- Should have experience working with a cross functional team
- Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request

What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. _#BePartoftheSolution_

About Us:

- Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

  • Customer Service Executive

    6 months ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Trainee

    4 months ago

    Bengaluru, Karnataka, India PluginLive Technologies Private Limited Full time

    **PluginLive Technologies - ** a recruitment tech company is hiring for **First SourceAbout the organization**: Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and...

  • Customer Service Trainee

    4 months ago

    Bengaluru, Karnataka, India PluginLive Technologies Private Limited Full time

    **PluginLive Technologies - ** a recruitment tech company is hiring for **First Source**About the organization**: Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and...

  • Customer Service Representative

    6 months ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Trainee Service Admin

    6 months ago

    Bengaluru, Karnataka, India GenWorks Health Full time

    Minimum Required Experience : 0 years Full Time **Skills**: - Administration ManagementDescription Trainee Service Admin

  • Customer Success Trainee

    2 months ago

    Bengaluru, Karnataka, India Talview Full time

    Management Trainee About US: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionise the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for...

  • Hospitality Trainee

    4 months ago

    Bengaluru, Karnataka, India International Academy for Management and Technology Bangalore Full time

    We are seeking enthusiastic and motivated individuals to join our team as Hospitality Trainees. This position is ideal for those looking to start a career in the hospitality industry. As a trainee, you will gain hands-on experience in various departments, including front office, food and beverage, and guest services. **Specially note age limit is...

  • Trainee

    6 months ago

    Bengaluru, Karnataka, India ABB Full time

    **Trainee**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Recipient Services Trainee

    4 months ago

    Bengaluru, Karnataka, India Cochlear Ltd Full time

    Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer...

  • Professional Trainee

    6 months ago

    Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time

    **Private Equity Accounting** **Professional Trainee** **Job Location - Bangalore** **Work Mode - Hybrid** **Department - Fund Services** **Work Timings - EMEA/Americas **The position**: Fund Accounting team is responsible to Coordinate in Fund setup - i.e. N Tier or GWI including setup of Classes, Special allocation groups, multiple legal entities,...

  • Graduate Trainee

    6 months ago

    Bengaluru, Karnataka, India Shravas Technologies Full time

    **Job Information**: Industry **IT Services*** Work Experience **Fresher*** City **Bangalore South*** State/Province **Karnataka*** Country **India*** Zip/Postal Code **560085*** Position: Graduate Trainee Entry Level Location: Bangalore - Work from Office **Job summary**: We are currently seeking a detail-oriented, analytical Graduate Trainee...

  • Ca Trainee

    6 months ago

    Bengaluru, Karnataka, India Ssquad Global Full time

    CA Trainee **Position Title**: CA Trainee **Experience Required**: 0 - 1 Years **Location**: Bangalore, India **About Us**: Ssquad Global is a forward-thinking company that delivers cutting-edge IT solutions and services to clients worldwide. We are committed to excellence and customer satisfaction, and we are seeking talented individuals to join our...

  • Customer Service Executive

    6 months ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • ITI Apprentice Trainee

    1 month ago

    Bengaluru, Karnataka, India Bosch Car Service-Company Owned Full time

    Job OverviewWe are seeking an ITI Apprentice Trainee to join our team at Bosch Car Service-Company Owned. This is a 1-year training program that will provide you with the skills and knowledge needed to succeed in a car service center.The trainee will undergo basic technical training and be trained under a Sr. Technician during their on-the-job training (OJT)...

  • Trainee Pharmacist

    6 months ago

    Bengaluru, Karnataka, India Aashvi Infotech Full time

    Greetings from Aashvi Infotech.! We have requirement for our Client its Healthcare Service provider. Location: Rich Mond Town, Norris Road - Bangalore. Requirement: Trainee Pharmacist or Healthcare Advisor Fresher can Apply **Job Description**: - Follow up and adherence to customer visit schedules against preset appointments - Monitoring of key vitals...

  • Trainee

    4 months ago

    Bengaluru, Karnataka, India Cadmaxx Solutions Private Limited Full time

    Role -Trainee Category - **Only Male** Duration - 18 Months Educational requirement - **BE (Mechanical) + MBA (Only from Reputed Colleges - PES, MS RAMAIAH, REVA UNIVERSITY, CHRIST etc.,** Years of Experience - 0 to 1 Year. Location - Bengaluru. Job Description: - Preparation / Submission of detailed quotations under guidance from Proposal dept. - To...

  • Customer Service Ambassador

    4 weeks ago

    Bengaluru, Karnataka, India Service Full time

    About UsWe are a customer-centric organization dedicated to delivering exceptional service standards.Job DescriptionAs a Customer Service Representative, you will be the face of our company, interacting with customers through phone calls and providing timely resolutions to their inquiries. You will also be responsible for generating sales leads, identifying...

  • Diploma Trainee

    6 months ago

    Bengaluru, Karnataka, India ABB Full time

    **Diploma Trainee**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Trainee Coder

    3 months ago

    Bengaluru, Karnataka, India OMH HealthEdge Holdings Full time

    Omega Healthcare Management Services Private LimitedkarnatakaPosted On - 10 Sep 2024 - Required Experience - 0 - 1 Years Basic SectionNo. Of Openings 17 Grade 1A Designation TRAINEE CODER Closing Date 24 Sep 2024 - OrganisationalCountry IN State KARNATAKA City BENGALURU Location Bengaluru-I - SkillsSkill HEALTHCARE MEDICAL...

  • Trainee Coder

    1 month ago

    Bengaluru, Karnataka, India OMH HealthEdge Holdings Full time

    Omega Healthcare Management Services Private LimitedKARNATAKAPosted On - 11 Nov 2024 - Required Experience - 0 - 1 Years Basic SectionNo. Of Openings 2 Grade 1A Designation TRAINEE CODER Closing Date 25 Nov 2024 - OrganisationalCountry IN State KARNATAKA City BENGALURU Location Bengaluru-I - SkillsSkill HEALTHCARE MEDICAL...