Customer Success Trainee

2 months ago

Bengaluru Karnataka, India Talview Full time

Management Trainee

About US:
Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionise the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organisations looking to enhance the credibility and security of their online examination processes.

Role Overview:
The Management Trainee will undergo a structured training program designed to develop skills and knowledge necessary for a successful career in management. This role provides exposure to various business functions and management practices, preparing the individual for a Full-time opportunity within our organisation.

Key Responsibilities:
1. Training and Development:
a. Participate in a structured training program in 1 of the mentioned roles of the business, which includes Tech Support, Demand Generation and Customer Success.

b. Gain hands-on experience through project assignments and Skill placements.

2. Team Collaboration:
a. Collaborate with cross-functional teams to achieve departmental and organizational objectives.

b. Participate in team meetings, provide input, and contribute to problem-solving.

Tech Support Training:

- Issue Resolution: Troubleshoot customer issues, escalate complex problems to higher
- level support when necessary, and ensure follow-up until resolution.
- Support Ticket Management: Manage and prioritise support tickets to ensure timely resolution and customer satisfaction.

Demand Generation:

- Support the development of content for marketing campaigns, including blog posts, social media updates, and promotional materials.
- Conduct research on market trends, competitor activities, and customer preferences.

Customer Success:

- Collaboration with internal teams on the requirements for their customers.
- Closely work with the CSMs on the assigned accounts.
- Be proactive in tracking the status of tickets, issues and overall utilisation of the platform by the customers.

Qualifications:

- Bachelor's degree in business administration, Management, or a related field. (Master’s degree or relevant certifications are a plus.)
- Strong academic record and demonstrated leadership potential.
- Excellent communication, interpersonal, and presentation skills.
- Ability to analyse data and make informed decisions.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Adaptability and willingness to learn new concepts and skills.
- Strong organisational and time management skills.

What Talview Offers:

- Competitive salary with attractive performance incentives.
- Career advancement opportunities in a globally expanding technology company.
- Exposure to innovative AI-driven proctoring solutions.
- A dynamic, inclusive, and supportive work culture.

Talview is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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