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Customer Care Executive
2 months ago
Location: Thane Mumbai
- Should be capable of handling calls (inbound & outbound) for long duration, on voice or video
- Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC)and ensure to provide first time resolution - Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers - Should be open to working in a rotational shift
- Should dedicate for continuous learning of products, processes and market - Should be a team player and willing to help new and fellow CSRs to come up the curve
- Discuss action plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets
- Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols
**Salary**: ₹15,691.16 - ₹18,069.43 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9174653368
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