Helpdesk Executive

6 months ago


New Delhi, India SNVA Ventures Pvt Ltd Full time

Troubleshooting desktop / laptop OS issues.
- Support for standard software issues
- Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
- Installation / re-installation / configuration of systems, printers, scanners.
- Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
- Troubleshooting printer / scanner related issues
- Troubleshooting issues related to standard office software’s (MS Office Word, Xls, PowerPoint etc.) and internet client
- Support for local area network issues (LAN), DHCP client
- Install antivirus software and check virus definition auto updates
- Install approved patches onto desktops / laptops.
- Configure Print Queues for Servers / Users / Groups
- Troubleshoot print queue related issues
- Configure appropriate rights and permissions for accessing printers
- Remove virus from respective desktop / laptop with the antivirus software.

**Salary**: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)


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