CRM Service
2 weeks ago
Works with department managers to develop and administer a customer relations program designed to build and retain a loyal customer base. Acts as the dealership's goodwill ambassador.
**Automotive Customer Relations Manager - Essential Duties**
- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the dealership's customer satisfaction achievements.
- Assists service customers during the morning service rush, when possible.
- Writes articles for customer newsletters.
- Attends sales, service and management meetings.
- Maintains a professional appearance.
- Other tasks as assigned.
**Job Types**: Full-time, Permanent
Pay: From ₹35,000.00 per month
**Experience**:
- total work: 7 years (required)
Work Location: In person
-
Customer Service
4 weeks ago
Ludhiana, Punjab, India CRM Services Full timeJob profile: Salary Cap : 6 Lacs - 7 lacs Should have minimum 3 years experience in shipping industry, with job responsibilties as under: 1. Maintaining customers focus on all times and answering to customer’s enquiries using the company’s standard guidelines. 2. Handle client principal queries, answer general inquiries and complaints 3. Taking...
-
CRM Executive
5 months ago
Mohali, Punjab, India Integgral Corporate Service Full timeCollecting and analyzing customer data - Using CRM systems to manage relationships - Developing new ways to meet customers’ needs - Handling customer complaints - Overseeing the interactions between customers and key team members, such as Customer Service Representatives - Creating and executing retention campaigns - Developing marketing campaigns to...
-
CRM Service
2 months ago
Ludhiana, Punjab, India Joshi Automobiles Pvt Ltd Mercedes-Benz Full timeWorks with department managers to develop and administer a customer relations program designed to build and retain a loyal customer base. Acts as the dealership's goodwill ambassador. **Automotive Customer Relations Manager - Essential Duties** - Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have...
-
CRM Service
2 months ago
Ludhiana, Punjab, India Joshi Automobiles Pvt Ltd Hyundai Full timeWorks with department managers to develop and administer a customer relations program designed to build and retain a loyal customer base. Acts as the dealership's goodwill ambassador. **Automotive Customer Relations Manager - Essential Duties** - Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have...
-
Executive CRM
2 months ago
Mohali, Punjab, India UNIBRAIN CONSULTANCY SERVICE PRIVATE LIMITED Full time**Job Title**: Executive CRM **Department**: Marketing and Deployment **Reporting to**: Dy. Manager **Place of posting**: Mohali, Chandigarh **Employment Type**: Permanent Job, Full Time **Status**: open (till 15th September, 2024) **Job Summary**: The Executive CRM will be responsible for client servicing and lead generation in E-Governance management...
-
CRM & Sales Support
5 months ago
Civil Lines, Ludhiana, Punjab, India PA Wealth Full timeThe job description of a CRM (Customer Relationship Management) and Sales Support role typically involves a blend of administrative tasks, customer interaction, and technical proficiency. Here's a general outline of what such a role might entail: **Job Title: CRM and Sales Support** **Responsibilities**: - **CRM Management**: - Administer and maintain the...
-
CRM Executive
5 months ago
Ludhiana, India Damsun India Pvt Ltd Full timeThe CRM is responsible for maintaining positive relationships with clients in the doors and windows industry and collecting payments from them. The Client Relationship Manager will act as the primary point of contact between the company and its clients, ensuring that their needs are met and that they are satisfied with the products and services they receive....
-
CRM
2 months ago
Mohali, Punjab, India Gleuhr Full time**Customer Relationship Manager (CRM)** is responsible for: - Ensuring customer satisfaction with the company’s products or services. - Creating and implementing service strategies. - Developing customer retention programs. - Managing and improving the relationship between the organization and its customers. - Analyzing customer feedback and devising...
-
Customer Service Representative
5 months ago
Mohali, Punjab, India Integgral Corporate Service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...
-
CRM Executive
5 months ago
Mohali, Punjab, India Om Divine Developers & Infrastructures Pvt. Ltd. Full timeEssential Duties and Responsibilities: - Minimum 2 years of experience. - Collecting and analyzing customer data Using CRM systems to manage relationships Developing new ways to meet customers’ needs Handling customer complaints Overseeing the interactions between customers and key team members, such as Customer Service Representatives Creating and...
-
CRM Executive
5 months ago
Mohali, Punjab, India Window World Full timeWe are looking for someone consistently asking themselves What can we do to make things even easier for the consumer? The Loyalty & CRM Manager/Specialist will support CRM efforts and guide the Loyal. - **we are hiring**: - **Designations: CRM Executive**: - **Location : Tangori Lndran Bannur**: - **salary: No bar**: - **Exprince: 01 year to 2**: -...
-
Jr. Sales Executive(CRM)
2 months ago
Mohali, Punjab, India Rudra Innovative Software Full time**Responsibilities-** - Follow and deliver CRM strategies to retain clients, boost loyalty, and expand the brand. - Design and implement a CRM structure that integrates seamlessly across the business. - Ensure proper database segmentation for targeted marketing. - Collaborate with departments to align CRM strategies with business goals. - Generate ideas,...
-
Costomer Service Representative
5 months ago
Ludhiana, Punjab, India Mummy Software Corporation Full timeURGENT REQUIRED EXPERIANCED MALE/FEMALE CANDIDATES HAVING: - GOOD KNOWLEDGE OF ACCOUNTS, ERP AND CRM - QUALIFICATION MINIMUM 10+2 - IN MUMMY SOFTWARE CORPORATION LUDHIANA **Job Types**: Full-time, Permanent **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance Day range: - Monday to Friday -...
-
Client Relationship Manger(CRM)
5 months ago
Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Talent Recruitment Full time**Hello Everyone,** **Greetings from Talent Recruitment** **Urgent Hiring for CRM(IT Industry)** **Skills:Good Communication and presentation skills,Basic knowledge of Digital Mkt** **Job description** **Customer Relationship Manager Skills and Requirements** - Build and maintain profitable relationships with key customers. - Oversee the relationship...
-
Tele Caller Executive
5 months ago
Hargobind Nagar, Ludhiana, Punjab, India Daman Fire Service Full time**Job Title: Female Telecaller for Sales and Digital Marketing** **Job Description**: **Responsibilities**: 1. Conduct outbound calls to potential customers to promote our products or services. 2. Develop and maintain a database of leads and follow up on them regularly. 3. Provide information about our products or services and answer any questions from...
-
CRM direct Marketing ludhiana
1 month ago
Ludhiana, Punjab, India AB Sun Life Insurance Co Ltd Full timeJob Purpose Job Purpose Description Customer Relationship Manager/ Sales Manager - Direct Marketing Channel Roles & Responsibilities - To derive Insurance Business from assigned team. To ensure all the pre and post-sales support and services to the clients along with the team. Ensure not only achieving the target but also to make sure there is a consistent...
-
Customer Service Assistant
5 months ago
Alamgir, Ludhiana, Punjab, India Falcon Garden Tools Pvt. Ltd. Full timeAs a customer service executive, your role revolves around providing assistance, support, and solutions to customers' inquiries, issues, and concerns. **Responsibilities**: - **Problem-Solving**: Identifying and resolving customer problems or complaints effectively and efficiently to ensure customer satisfaction. - **Product Knowledge**: Having a deep...
-
Admissions Counselor
5 days ago
Ludhiana, Punjab, India Aspire Infra Full time**Key Responsibilities**: - **Campus Tours**: Organize and lead campus tours, showcasing school facilities and programs. - **Record Keeping**: Maintain accurate records of all interactions and admissions data in the school’s CRM system. **Qualifications**: - **Education**: Bachelor’s degree in any relevant field. - **Experience**: 1+ years in...
-
Customer Service Director
6 days ago
Ludhiana, Punjab, India Better Choice Migration Full timeWe're seeking a dynamic Call Centre Manager to lead our customer service team and drive the efficiency and effectiveness of our operations.Key Responsibilities:Lead, mentor, and develop a team of customer service representatives, fostering a positive and high-performance culture.Oversee daily operations of the call centre, ensuring all processes run smoothly...
-
Sales Officer
5 months ago
Ludhiana, Punjab, India Bhargava HR solution Full time**Job description** We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. - Graduate - 2+ years of sales experience (In cosmetic and FMCG with General Trade). - Excellent customer service...