Customer Support Executive

4 weeks ago

Sarkhej Ahmedabad Gujarat, India Communities Heritage pvt. ltd. Full time

**Company Name:

- Communities Heritage Pvt. Ltd.**

**Location:

- Makarba, Ahmedabad**

**Job Type: Full-Time**

**Job Summary**:
As a Customer Support Executive, you will be the frontline representative of our company, responsible for delivering exceptional service to our customers. You will handle inquiries, resolve issues, and provide information about our products and services. Your goal is to ensure customer satisfaction and contribute to the overall success of our support team.

**Key Responsibilities**:
**Customer Interaction**:
Address and resolve customer complaints, concerns, and issues effectively and efficiently.

Provide accurate information about products, services, and policies.

**Problem Solving**:
Troubleshoot and diagnose issues based on customer descriptions and provide solutions or escalate as necessary.

Follow up with customers to ensure issues are resolved to their satisfaction.

**Documentation and Reporting**:
Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.

Prepare and submit reports on customer feedback, common issues, and potential improvements.

**Product and Service Knowledge**:
Stay up-to-date with product updates, company policies, and industry trends to provide informed support.

Participate in ongoing training and development to enhance skills and knowledge.

**Collaboration**:
Work closely with other departments (e.g., sales, technical support) to address customer needs and provide comprehensive solutions.

Share feedback with team members and management to improve service quality.

**Customer Engagement**:
Build and maintain positive relationships with customers to foster loyalty and repeat business.

Identify opportunities to upsell or cross-sell additional products or services when appropriate

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

**Location**:

- Sarkhej, Ahmedabad, Gujarat (required)

Work Location: In person

**Speak with the employer**
+91 9909963884

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