Front Office Executive
2 weeks ago
Welcoming and assisting visitors in a friendly and professional manner.
Responsibility for Room Booking of Zostel & Zostel home in Vythiri & Bungalow
Responsibility for taking care of Reception incoming calls and providing basic information, such as hours of operation or directions to the place, and directing other inquiries of the customers.
Ensure customer data is precise and recorded as per the management requirements.
Maintaining a database of guest check-ins and checkouts in EASY Software.
Explaining the history of the property, particulars about the Amenities, Entertainment activities, In house activities & Rules and Regulations to the customer.
Coordination and monitoring of the entertainment activities and in-house activities as per the requirement of the guests.
Monitoring the customers is adherence to the rules and regulations of the property.
Responsible for uploading the accounting procedures such as Guest related accounts, cash/ bank accounts, petty cash, Store Income, & Daily activities in ZOHO Software.
Responsible for night auditing including processing guest payments, balancing reports reconciling the cash drawers at the front desk, and preparing invoices for the following day.
Responsible for maintaining Inventory Records on daily basis.
Responsible for ensuring the housekeeping staff are maintaining the Rooms & Amenities are maintaining hygienic and proper manner.
Responsible for maintaining check-in/check-out of housekeeping staff
Responsible to ensure and monitor the Rooms & restaurants are maintaining hygiene and industry-standard services.
Responsible for conducting property Audit every fortnight (2 Weeks).
Ensure that the reception space is never vacant.
Responsible for maintaining &documenting inventory Records on daily basis.
May not day off during Festival Seasons.
Working time
- Day shift: 10.00 am to 6.00 pm, Night Shift: 6.00 pm to 10.00 am in approval of the shift change prior approval should be taken from the Manager
**Job Types**: Full-time, Permanent
Pay: From ₹15,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Hospitality management: 1 year (preferred)
Work Location: In person
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