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Front Office Supervisor- Female

4 months ago

Wayanad, India VYNA HILLOCK RESORT AND SPA Full time

**Job Summary**:
The Hotel Front Office Supervisor oversees the daily operations of the front desk and ensures exceptional guest service. This role involves supervising front desk staff, managing guest check-ins and check-outs, resolving guest issues, and assisting with administrative tasks. The Front Office Supervisor plays a key role in maintaining high standards of customer service and operational efficiency in the hotel's front office department.

**Responsibilities**:

- Supervise front desk agents and other front office staff, providing guidance, training, and support as needed.
- Monitor the performance of front desk staff, ensuring adherence to hotel policies and procedures, and providing feedback for improvement.
- Coordinate guest check-ins and check-outs, ensuring accuracy in reservations, billing, and payment processing.
- Assist with resolving guest complaints or issues promptly and effectively, demonstrating a commitment to guest satisfaction.
- Handle escalated guest inquiries or concerns, demonstrating professionalism and problem-solving skills.
- Maintain cleanliness and organization at the front desk area and lobby, ensuring a welcoming and professional environment for guests.
- Assist with administrative tasks, such as preparing reports, managing inventory, and handling correspondence.
- Collaborate with other hotel departments, such as housekeeping, maintenance, and reservations, to ensure smooth operations and guest satisfaction.
- Monitor and maintain the security and safety of the front desk area, following hotel security protocols and procedures.
- Perform other duties as assigned by the Front Office Manager or General Manager to support the overall success of the hotel.

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person