Informatica Mdm

1 day ago

Gurugram Haryana, India NTT DATA Full time

**Key Responsibilities**:
**Technical Support**:

- Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
- Escalate unresolved issues to higher-level support or specialized teams.

**Monitoring and Maintenance**:

- Monitor scheduled Jobs and ensure their successful completion.
- Perform routine maintenance tasks, including system updates, backups, and configuration changes.
- Assist with system upgrades, patches, and migrations to ensure continuity of service.

**Incident Management**:

- Log, track, and manage incidents and service requests via ticketing systems.
- Follow established procedures for incident escalation and resolution.
- Participate in root cause analysis and problem management efforts.

**Documentation and Reporting**:

- Create and present reports on system performance, issues, and resolution times.
- Document changes, fixes, and enhancements in a knowledge base for future reference.

**Collaboration**:

- Participate in system testing and quality assurance activities.

**Key Skills and Qualifications**:

- ** Technical Skills**:

- 8+ Years of experience in Informatica MDM
- 5+ Years of experience in Informatica Power Center
- 3+ Years of experience with databases (MS-SQL server),
- Experience in Informatica Cloud Data Governance Catalog is preferred
- ** Analytical Skills**: Ability to diagnose and solve complex technical problems.
- ** Communication**: Strong verbal and written communication skills, able to explain technical concepts to non-technical users.
- ** Customer Service**: Ability to provide excellent customer service under pressure and manage competing priorities.
- Knowledge of ITIL processes (incident, problem, and change management).

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