Cloud Operator
3 months ago
Employment Type : Contract -6 Months)
Job Location: India (Remote)
**YOUR RESPONSIBILITIES**
- Infrastructure Management: Design, implement, and maintain server, storage, network, and security infrastructures in cloud environments (Microsoft Azure, AWS, and Google Cloud).
- Data Integrity: Ensure data integrity by implementing appropriate access controls for cloud services.
- Monitoring and Automation: Develop and support system monitoring infrastructure and create automated processes for cloud operations, including CI/CD pipelines.
- Incident Response: Troubleshoot production issues and respond to escalations, ensuring high availability and reliability of cloud solutions. This includes providing Level 1 (L1) support for technical inquiries and escalating complex issues to Level 2 (L2) support as necessary.
- Documentation: Create and maintain comprehensive documentation of cloud infrastructure, configurations, and processes to facilitate knowledge sharing.
**QUALIFICATIONS**
- Proven experience in a Managed Service Provider (MSP) setting
- Familiarity with the ITIL framework and best practices in IT service management
- Hands-on experience with Microsoft Azure, Amazon Web Services (AWS), and Google Cloud environments, including VM, network, and automation
- Proficiency in working with Linux and/or Windows server operating systems
- Experience with automation and Infrastructure as Code (IaC) tools such as Ansible, Git, Terraform, and Azure ARM
**L1 & L2 SUPPORT REQUIREMENTS**:
- Experience in providing Level 1 (L1) support, including troubleshooting common technical issues and responding to service requests
- Familiarity with Level 2 (L2) support processes and the ability to escalate and resolve more complex technical challenges as needed
**NICE TO HAVE**:
- Relevant certifications in Azure, AWS, or Google Cloud (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are advantageous. Experience with Google Cloud is a plus
- Experience in an Agile development environment.
- Ability to collaborate with our team working in the Eastern Time Zone
We offer a competitive salary, a casual workspace, and great people to collaborate with. If this job sounds perfect for you, please apply
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