Customer Support Representative

2 weeks ago


Bengaluru Karnataka, India GetSupp Technologies Pvt Ltd Full time

**We are looking for the role of Customer Support Executive at GetSupp Technologies Pvt Ltd**

**Location:

- HSR Layout, Bangalore**

**Roles and Responsibilities:

- **

Must have Good communication with Multilingual skills, English and Hindi (required) along with 1 regional Language such as Kannada preferred.

This is not a Sales or marketing profile, the agent should be able to handle different types of queries, feedback and concerns. Vital among these responsibilities are the ability to manage time well; use available software, scripts and tools at their disposal to get the Job done.

Identifying the needs of customers, resolve issues and providing solutions
- Follow the customer service script provided by the company for uniformity
- Maintain good customer relations and professionalism at all time
- Maintain records of the conversations with the customer
- Answer or make calls to clients to learn about, address their needs, complaints, data collection or other issues with products or services
- Understand and strive to meet or exceed call Centre metrics while providing excellent and consistent customer service
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Ability to work through several problems simultaneously

**Skills**:

- experience in outbound calling
- Understand basic ticketing systems like Freshdesk, Zoho
- 1 to 2 years of experience in Customer service field Domestic
- Identifying the needs of customers, resolve issues and providing solutions
- Good at MS excel and MS word and understand ticketing systems like freshdesk
- Utilize software, databases, scripts, and tools appropriately

**Salary**: ₹18,000.00 - ₹27,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)



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