Customer Support Representative
2 weeks ago
**We are looking for the role of Customer Support Executive at GetSupp Technologies Pvt Ltd**
**Location:
- HSR Layout, Bangalore**
**Roles and Responsibilities:
- **
Must have Good communication with Multilingual skills, English and Hindi (required) along with 1 regional Language such as Kannada preferred.
This is not a Sales or marketing profile, the agent should be able to handle different types of queries, feedback and concerns. Vital among these responsibilities are the ability to manage time well; use available software, scripts and tools at their disposal to get the Job done.
Identifying the needs of customers, resolve issues and providing solutions
- Follow the customer service script provided by the company for uniformity
- Maintain good customer relations and professionalism at all time
- Maintain records of the conversations with the customer
- Answer or make calls to clients to learn about, address their needs, complaints, data collection or other issues with products or services
- Understand and strive to meet or exceed call Centre metrics while providing excellent and consistent customer service
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Ability to work through several problems simultaneously
**Skills**:
- experience in outbound calling
- Understand basic ticketing systems like Freshdesk, Zoho
- 1 to 2 years of experience in Customer service field Domestic
- Identifying the needs of customers, resolve issues and providing solutions
- Good at MS excel and MS word and understand ticketing systems like freshdesk
- Utilize software, databases, scripts, and tools appropriately
**Salary**: ₹18,000.00 - ₹27,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
-
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