Customer Support Representative

1 month ago


Bengaluru, India Zolve Full time

Business

**Customer Support Representative**:

- Bengaluru- Work Type: Full Time**ABOUT US**

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
- Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
- We believe: that if space tourism is real, so is reaching for the stars.

**RESPONSIBILITIES**
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries

**REQUIREMENTS**
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Empathetic, organized, problem solver
- Open to work in shifts (rotational day and night shifts)

The role is based out of Bangalore (Work from Office)



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