Salesforce Administrator

We are looking for a Salesforce Administrator to join our team to ensure our company capitalizes on the benefits offered by our CRM system. We're looking for someone with migration experience between separate SF instances.
- Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products.
- The role will assist where needed in day-to-day admin tasks such as the monitoring of support ticket queues, conduct testing and maintaining the platform, while providing expertise and best practices when implementing new functionality.
- You will be working with a SF Developer to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently.

**Primary Responsibilities**:

- Play a key role implementing our Salesforce architecture
- Prioritizes projects based on business need, timing, and resources
- Provide change logs and documentation on updates made to the platform including but not limited to user audit trails,workflow processes,reporting,and analytics
- Responsible for configuring and customizing the CRM environment based upon business and functional requirements
- Address user questions, aggregate and prioritize user feedback, and plan and implement Salesforce enhancements based on personal expertise, user feedback and organizational goals
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Overseas and assists provision of technical assistance and training to end users, management, etc.
- On-going production support
- Collaborates with SF groups across the wider WebMD org, representing the needs of Provider Services

Required Qualifications:

- Proven work experience as a Salesforce Administrator or similar role
- **Salesforce certified administrator or Salesforce advanced administrator certification**:

- Exceptional ability to create and maintain Salesforce databases
- Experience in creating custom objects, validation rules, workflows, process automation, reporting, and dashboards
- Problem-solving abilities to identify and troubleshoot issues as they arise
- Experience in performing Salesforce upgrades and ensuring successful integration
- Detail oriented with excellent organization and project management skills
- Must be comfortable communicating with all levels of the organization, have good interpersonal skills,and display good teamwork
- Bachelor's degree from four-year college or university

**Preferred Skills**:

- Healthcare industry, prior Sales, and Training experience
- **Salesforce Administrator Certification**:

- Experience with migration/coordination between separate instances
- **Experience with ANT Migration Tool or other Deployment Tools**:

- **Experience with Data Migration Tools**:

- Hubspot/Eloqua integration experience
- Experience with Forecasts, ZynBit, Conga, Jitterbit, Steelbrick/Salesforce CPQ, SOQL or SQL
- **Experience and knowledge of Lightning Experience functionality and implementation Experience with Apex.**

**Salary**: ₹600,000.00 - ₹1,000,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Salesforce Admin: 3 years (preferred)
- salesforce developer: 3 years (preferred)

Application Deadline: 12/04/2023