Customer Service Representative

4 weeks ago

Indore, India HiringTech Full time

**Provide on-line support for customers.**:

- **Resolve known customer issues through the use of a knowledge base, direct use of product and tools, product user guides, and other reference materials**:

- **Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.**:

- **Assist customer in resolving any open requests for support, assistance, information on upgrading etc.**:

- **Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.**:

- **Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice**:

- **Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.**:

- **Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.**:

- **Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets**:

- **Communication - **Listen attentively and resolve customers issue effectively. Should be sensitive about customer’s information.
- **Customer Focus - **Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customers
- **Learning Orientation - **To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Monday to Friday
- Morning shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

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