Ombudsman Executive
2 days ago
Assess, allocate and manage casework related correspondence sent to ombudsman
- Assess, allocate and manage casework related correspondence sent to ombudsman
- Work with colleagues in operations to ensure that casework submissions to the ombudsman are ready for consideration
- Share knowledge and learning identified through the ombudsman
- Undertake assessment, analysis and review of casework being referred to the ombudsman
- Responsible for full, accurate and up to date records on visual files and on paper casework files
- Communicates orally and in writing clearly, confidently and comprehensively to customers and colleagues at all levels
- Engages in informal review of cases with peers and provide constructive feedback
- Should have 1-3 years of experience in Insurance/Finance
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Grievance Redressal Officer
4 months ago
Noida, Uttar Pradesh, India Advanced Knowledge Tech Full timeOBJECTIVE OF THE ROLE Provide appropriate resolution for consumer grievances and provide seamless customer experience KEY RESPONSIBILITIES - Accountable for customer grievances at the Grievance Desk, service levels and deliverables in lines with IRDA guidelines - Accountable for resolution of complaints directly escalated by IRDA Chairman and Grievance...
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Process Advisor
3 weeks ago
Noida, Uttar Pradesh, India Barclays Full time**Join us as a " Process Advisor**"** at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You’ll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.**: **To work in a team environment to log, the cases from Financial Ombudsman services...