Ombudsman Executive

2 days ago


Noida, India Insurance Samadhan Full time

Assess, allocate and manage casework related correspondence sent to ombudsman
- Assess, allocate and manage casework related correspondence sent to ombudsman
- Work with colleagues in operations to ensure that casework submissions to the ombudsman are ready for consideration
- Share knowledge and learning identified through the ombudsman
- Undertake assessment, analysis and review of casework being referred to the ombudsman
- Responsible for full, accurate and up to date records on visual files and on paper casework files
- Communicates orally and in writing clearly, confidently and comprehensively to customers and colleagues at all levels
- Engages in informal review of cases with peers and provide constructive feedback
- Should have 1-3 years of experience in Insurance/Finance



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