Customer Support Representatives

2 months ago


Visakhapatnam, India Novisync Full time

**Location**:
Visakhapatnam Andhra Pradesh IndiaStart Date:
03/18/2024- Job Description: Customer Support Representative
- Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous customer service experience is beneficial but not always required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using computers and familiarity with CRM software is a plus.
- Ability to remain calm and professional under pressure.

Roles & Responsibilities:
- 2. Resolve Customer Issues: Address customer concerns, complaints, or technical problems effectively and efficiently.
- 3. Provide Product Support: Assist customers with product-related questions, troubleshooting, and usage guidance.
- 4. Process Orders and Returns: Handle order placement, modifications, cancellations, and returns as per company policies.
- 5. Maintain Customer Records: Accurately document customer interactions, including inquiries, complaints, and resolutions, in the CRM system.
- 6. Educate Customers: Inform customers about product features, promotions, and policies to enhance their overall experience.
- 7. Upsell and Cross-Sell: Identify opportunities to promote additional products or services that align with customers' needs and interests.
- 8. Collaborate with Team: Work collaboratively with colleagues and other departments to address complex customer issues or escalate unresolved problems.
- 9. Meet Performance Targets: Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
- 10. Stay Updated: Stay informed about company products, services, and policies to provide accurate and up-to-date information to customers.
- 11. Handle Irate Customers: Remain calm and empathetic when dealing with irate or upset customers, striving to find satisfactory solutions to their issues.
- 12. Continuous Improvement: Provide feedback on customer issues and suggest improvements to processes, products, or services to enhance overall customer satisfaction.
- Customer Support Representatives play a crucial role in ensuring positive customer experiences and maintaining customer loyalty. They serve as the frontline representatives of the company and contribute to its overall success by delivering exceptional service and support.Apply



  • Visakhapatnam, India Novisync Full time

    **Location**: Vizag Andhra Pradesh IndiaStart Date: 03/18/2024Experience Needed: 0-1- Job Description: Customer Support Representative - Qualifications: - High school diploma or equivalent required; associate's or bachelor's degree preferred. - Previous customer service experience is beneficial but not always required. - Excellent communication skills, both...


  • Visakhapatnam, India Advitha tech solutions Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Visakhapatnam, India Medi Transcare Pvt. Ltd. Full time

    **CSR- Customer Service Representative** **Job description / KRAs**: - Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice - Responsible for collecting field level data as required - Responsible for identifying customer needs and closing...


  • Visakhapatnam, India SANKAR'S INFRA Full time

    **Roles & Responsibilities** - Monitor office supplies and place orders when necessary - Answer phone calls in a more professional manner and provide information about products and services as required by the callers - Make out bond calls for the promotion purpose - Responsible for taking or cancelling orders, and obtaining details of customer complaints -...


  • Visakhapatnam, India M Fine Technical Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Visakhapatnam, India LBS ADVANCED TRAINING INSTITUTE PRIVATE LIMITED Full time

    **"Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...


  • Visakhapatnam, India SAUBHAGYA HUMAN CARE PRIVATE LIMITED Full time

    **Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...


  • Visakhapatnam, India SAUBHAGYA HUMAN CARE PRIVATE LIMITED Full time

    **Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...


  • Visakhapatnam, India SAUBHAGYA HUMAN CARE PRIVATE LIMITED Full time

    **Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...


  • visakhapatnam, India QUAGMIRE IT SERVICES LLP Full time

    Position: Medical RepresentativeJob Location : Visakhapatnam, Andhra Pradesh.Package : Up to 20% hike on last drawn.Contract Details: This is a full-time position with a competitive salary and benefits package.Job Description: We are seeking a highly motivated and dynamic Medical Representative to join our team in Visakhapatnam, AP. The ideal candidate will...

  • Sales Representative

    4 weeks ago


    Visakhapatnam, India PNK Solutions Private imited Full time

    **About LMO** - Website_ India's First E-Commerce App Supports only local merchants with Various Sub categories to generate offers. At LMO, we pledge to bring technology and infrastructure to the local markets of India, to strengthen them against the competition from corporate giants and global online marketing. ours is a new age e-commerce platform with a...


  • Visakhapatnam, India First Voice Pvt. Ltd Full time

    Hi, Job Seekers **Vizag# WFO # International Voice Support # Immediate Hiring # Top MNC** We have an opening for the Vizag location "Customer support Associate" position for International Voice Support. - Qualification - 10+2 / Graduate - Experience - 0 (Fresher ) - Shift - Rotational 24*7 - Cab - one-sided in odd hours. - Working Day - 6 days are working...


  • Visakhapatnam, India BHAGYAVATI PLACEMENT & SERVICES Full time

    **Job Title**: Medical Representative **Location**: Visakhapatnam **Company** **Product or Service**: Cell Therapy Clinic We are seeking qualified and experienced individuals to join our team as Medical Representatives for our Cell Therapy Clinic located in Visakhapatnam. The role involves generating leads for stem cells banking and promoting our services...


  • Visakhapatnam, India QUAGMIRE IT SERVICES LLP Full time

    Position: MedicalRepresentativeJobLocation: Visakhapatnam AndhraPradesh.Package : Up to 20% hike on lastdrawn.ContractDetails:This is a fulltimeposition with a competitive salary and benefitspackage.JobDescription:We are seeking ahighly motivated and dynamic Medical Representative to join ourteam in Visakhapatnam AP. The ideal candidate will be...


  • Visakhapatnam, India THEPLACEMENTPARK Full time

    Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide...

  • Sales Representative

    4 weeks ago


    Visakhapatnam, India Sree Sadguru Enterprises Full time

    Product is automobiles spares,fresher also ok. A set of customers will be given and the person should visit the customer and get order and payments. Work area is Visakhapatnam district. Education qualification intermediate also ok but smart enough to understand. **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 per month **Benefits**: - Cell...


  • Visakhapatnam, India Hire Next Consulting Pvt Ltd Full time

    Hiring For Customer support Executive For MNC in VIZAG!! ONLY Experienced can apply Process-NON- Voice process **Salary**: - 2.85 Lpa + allowance NEED 20%hindi communication looking for a Immediate Joiner Only Shift Time - Boys-Rotational shift Girls-Day shift WE DONT CHARGE ANY AMOUNT. HINDI IS MUST RELIVING LETTER IS MUST WITH ONE YEAR...


  • Visakhapatnam, India BioTalent Search Private Limited Full time

    Position: Medical Sales Representative Qualification: Graduate with Life Science background (B. Pharm/B.Sc./M. Sc.) Experience: 2-5 years of relevant work experience in Pharmaceutical Product Sales Location: Vizag, AP **Responsibilities**: Developing an in-depth understanding of company products Scheduling appointments and selling the company's products...


  • Visakhapatnam, India Wrixty Services Full time

    Visakhapatnam Share Process Specifics 24*7 environment No leaves for the first 3 months of joining Freshers are eligible Work From Office Voice Process Languages Required: Good English & Kannada / Kannada & Basic English / Good English & Malayalam / Tamil & Basic English (should be able to comprehend) 6 days working, rotational shifts and 1 weekly off...


  • Visakhapatnam, India E-TOP WALLET TECHNOEDGE PRIVATE LIMITED Full time

    **"Responsibilities**: Provide accurate information and assistance regarding products, services, policies, and promotions. Resolve customer complaints or concerns in a timely and satisfactory manner. Escalate complex issues to the appropriate department for further resolution. Process orders, returns, exchanges, and refunds accurately and...