Customer Care Associate

5 months ago

Khokhara Mehmadabad Ahmedabad Gujarat, India Bigtree Vision Management Company Full time

Provide guidance to the customers at their residence by exploring various product & finish options after site inspection & evaluation

CCA will take of all store category available in store

Co-ordinate and supervise the execution of painting work at the customer sites through panel of appointed contractors as per

Asian

paints recommended guidelines

Primary Responsibilities

Business Responsibility Areas

(Please detail out at least 8-10 responsibility areas)

Key Performance Indicators

Main Responsibilities:
Help and guide customers at their residence by explaining

different product and finish options.

Daily updates of all activities on the CA app

Site inspection & evaluation for surface defects and recommend

most suitable solutions

Site measurement & preparation of painting estimate as per rate

card and after consultation with store owner / Store in charge.

Appointment of contractors for execution of painting work

Supervision of ongoing / WIP sites for ensuring adherence to

Asian

paints recommended guidelines and on time work completion.

Timely resolution of customer complaints, if any

Help to generate leads/clients through market visits.

Explain to customers the various services rendered in the store

and direct customers to appropriate sections for expert help

Daily reporting of the collections and site status to store owner /

store in charge and senior officer

Maintaining the reports / formats as mandated by

Asian

paints

Daily updates of all activities on the CA app

Co-ordinate with contractors and ensure their attendance in all

contractor training programs organized by

Asian

paints.

Cross selling of product categories on PT sites

During market

scanning provide leads to other team members

Skills Required Time Management, customer handling, efficiently execution of sites &
people management

Scope of Work

a) Financial Scope (Range of financial spend):
Finalization

of painting estimates as per rate cards and in consultation with store

owner.

Timely collection and immediate reporting of any deviations in

pre-decided

payment schedule

Cash handling by CA is strictly not allowed

b) People Management Scope (Range of no. of Direct/ Indirect

Reports):
Appointment of contractors from the panel for execution of painting

work at customer site

Supervision to ensure adherence to Asian paints recommendation

systems and procedures

c) Geography Coverage (Country-wide/ State-wide / Area-wide)

As per the sites of the customers who are visiting the stores for

corporation / Nagar Parishad or similar bodies under whose jurisdiction

store is located)

d) Corporate Coverage (Company-wide / Business Unit or

Function-wide / Sub-function-wide / Other):
NA

Key Interactions

Internal

Store/BH owner, Colour consultant, Team leader, Trainer, Senior

Officer, Divisional Retail Executive

External Customers, contractors, other influencers

Role Requirements / Specifications

**Qualifications**:
Essential:
Graduate (Any stream) with minimum 50%

The graduation must be through a full time and regular day course

Engineers will not be considered

Age less than 25 Years.

Gender: Male

Should be an Indian citizen

Desired:
MBA with

specialization

in marketing

Previous Experience

Essential:
Not required / Freshers can be considered

Desired:
1-year

sales or services experience in construction, paint or allied industries.

Functional Competencies

Fluency in English, Hindi & local language

Excellent communication and people skills

High orientation for customer servicing and customer delight.

Behavioral Competencies

Willingness to work in a retail environment and engage with clients

across age and income groups for 8.5 hours a day and 6 days in a week

Always follow grooming and etiquette standards while on duty

Develop a healthy working environment for co-workers and effectively

contribute in any

team-based

tasks

Be diligent and ensure timely attendance / completion of all programs

and modules designed by

Asian

paints for training and development of customer associates.

Additional Requirements

Age - 26 Years

Should have a

two-wheeler

with valid driving license.

Should have an android

phone with operating system above version 5

**Salary**: ₹22,847.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time

Supplemental pay types:

- Commission pay

**Education**:

- Master's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**

+91 7048870788

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