Customer Care Associate
2 weeks ago
Provide guidance to the customers at their residence by exploring various product & finish options after site inspection & evaluation
CCA will take of all store category available in store
Co-ordinate and supervise the execution of painting work at the customer sites through panel of appointed contractors as per
Asian
paints recommended guidelines
Primary Responsibilities
Business Responsibility Areas
(Please detail out at least 8-10 responsibility areas)
Key Performance Indicators
Main Responsibilities:
Help and guide customers at their residence by explaining
different product and finish options.
Daily updates of all activities on the CA app
Site inspection & evaluation for surface defects and recommend
most suitable solutions
Site measurement & preparation of painting estimate as per rate
card and after consultation with store owner / Store in charge.
Appointment of contractors for execution of painting work
Supervision of ongoing / WIP sites for ensuring adherence to
Asian
paints recommended guidelines and on time work completion.
Timely resolution of customer complaints, if any
Help to generate leads/clients through market visits.
Explain to customers the various services rendered in the store
and direct customers to appropriate sections for expert help
Daily reporting of the collections and site status to store owner /
store in charge and senior officer
Maintaining the reports / formats as mandated by
Asian
paints
Daily updates of all activities on the CA app
Co-ordinate with contractors and ensure their attendance in all
contractor training programs organized by
Asian
paints.
Cross selling of product categories on PT sites
During market
scanning provide leads to other team members
Skills Required Time Management, customer handling, efficiently execution of sites &
people management
Scope of Work
a) Financial Scope (Range of financial spend):
Finalization
of painting estimates as per rate cards and in consultation with store
owner.
Timely collection and immediate reporting of any deviations in
pre-decided
payment schedule
Cash handling by CA is strictly not allowed
b) People Management Scope (Range of no. of Direct/ Indirect
Reports):
Appointment of contractors from the panel for execution of painting
work at customer site
Supervision to ensure adherence to Asian paints recommendation
systems and procedures
c) Geography Coverage (Country-wide/ State-wide / Area-wide)
As per the sites of the customers who are visiting the stores for
corporation / Nagar Parishad or similar bodies under whose jurisdiction
store is located)
d) Corporate Coverage (Company-wide / Business Unit or
Function-wide / Sub-function-wide / Other):
NA
Key Interactions
Internal
Store/BH owner, Colour consultant, Team leader, Trainer, Senior
Officer, Divisional Retail Executive
External Customers, contractors, other influencers
Role Requirements / Specifications
**Qualifications**:
Essential:
Graduate (Any stream) with minimum 50%
The graduation must be through a full time and regular day course
Engineers will not be considered
Age less than 25 Years.
Gender: Male
Should be an Indian citizen
Desired:
MBA with
specialization
in marketing
Previous Experience
Essential:
Not required / Freshers can be considered
Desired:
1-year
sales or services experience in construction, paint or allied industries.
Functional Competencies
Fluency in English, Hindi & local language
Excellent communication and people skills
High orientation for customer servicing and customer delight.
Behavioral Competencies
Willingness to work in a retail environment and engage with clients
across age and income groups for 8.5 hours a day and 6 days in a week
Always follow grooming and etiquette standards while on duty
Develop a healthy working environment for co-workers and effectively
contribute in any
team-based
tasks
Be diligent and ensure timely attendance / completion of all programs
and modules designed by
Asian
paints for training and development of customer associates.
Additional Requirements
Age - 26 Years
Should have a
two-wheeler
with valid driving license.
Should have an android
phone with operating system above version 5
**Salary**: ₹22,847.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
Supplemental pay types:
- Commission pay
**Education**:
- Master's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
**Speak with the employer**
+91 7048870788
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