Call Center Executive
2 months ago
All user queries should be responded, resolved and track till the closure without missing any pre-defined SLA to avoid any penalty.
- All user queries should be responded, resolved as per the SOP - Standard Operating Procedure.
- Highlight any gap in SOP and suggest any improvement or change in SOP along with the supporting.
- Highlight any need of any new SOP along with the supporting.
- Highlight any risks/issues which may impact SLAs or need to change the SLAs with strong supporting and past experiences..
- Redirect any unresolved issue to the next level support team.
- Be professional, polite, and courteous in your all communications with user all the time.
- Must have good knowledge of operating computer along with office tools like Word, Excel, Power point, Teams as a communicator, Outlook, etc.
Timely completion of needed trainings to carry out your duties as a service desk personnel.
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- English (required)
Ability to Commute:
- Surat, Gujarat (required)
Ability to Relocate:
- Surat, Gujarat: Relocate before starting work (required)
Work Location: In person
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