Customer Support Executive

1 month ago


Mumbai, India Recurso HR Services Full time

Work from office
Rotational Shifts (as per business requirement):

- 8:00 AM to 5:00 PM (Work from office)

9:00 AM to 6:00 PM (Work from office)

1:00 PM to 11:00 PM ( optional)

3:00 PM to 12:00 AM

**Job Responsibility**

Handling and resolving customer queries is your primary responsibility at the same time you

will adhere to the quality standards for customer service and try to raise the bar in every

interaction
- Take customer feedback across various touch points, though your primary responsibility is

time.
- Meeting standards of average call handling time, but also know customer satisfaction is

more important.
- Handle customer complaints, provide appropriate solutions & alternatives within the scope
- Update records of customer interactions, and actions taken as disposition
- Work with all internal stake holders - your team, managers, product, growth and

management team
- Take that extra mile to ensure customer satisfaction
- Build sustainable relationships and trust with customers, through open and interactive

communication.

**Required skills**

Fresher can apply

If experinced then you should have worked in **any of the** **stock broking, mutual fund, share market, or equity trading company (must)**

Education - Graduation / Post Graduation in relevant stream
- Excellent at communication, spoken English and ability to form conversations
- 2-5 years of experience in the Customer Support industry, preferably at a **Financial Services**
- Strong verbal and written communication skills. Not good, but great at spoken English.

**Job Type**: Permanent

**Salary**: ₹18,000.00 - ₹40,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- stock broking, mutual fund: 1 year (required)

**Speak with the employer**
+91 7003400145



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