Customer Support Executive
1 month ago
Work from office
Rotational Shifts (as per business requirement):
- 8:00 AM to 5:00 PM (Work from office)
9:00 AM to 6:00 PM (Work from office)
1:00 PM to 11:00 PM ( optional)
3:00 PM to 12:00 AM
**Job Responsibility**
Handling and resolving customer queries is your primary responsibility at the same time you
will adhere to the quality standards for customer service and try to raise the bar in every
interaction
- Take customer feedback across various touch points, though your primary responsibility is
time.
- Meeting standards of average call handling time, but also know customer satisfaction is
more important.
- Handle customer complaints, provide appropriate solutions & alternatives within the scope
- Update records of customer interactions, and actions taken as disposition
- Work with all internal stake holders - your team, managers, product, growth and
management team
- Take that extra mile to ensure customer satisfaction
- Build sustainable relationships and trust with customers, through open and interactive
communication.
**Required skills**
Fresher can apply
If experinced then you should have worked in **any of the** **stock broking, mutual fund, share market, or equity trading company (must)**
Education - Graduation / Post Graduation in relevant stream
- Excellent at communication, spoken English and ability to form conversations
- 2-5 years of experience in the Customer Support industry, preferably at a **Financial Services**
- Strong verbal and written communication skills. Not good, but great at spoken English.
**Job Type**: Permanent
**Salary**: ₹18,000.00 - ₹40,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- stock broking, mutual fund: 1 year (required)
**Speak with the employer**
+91 7003400145
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