Intern, Application Support

3 weeks ago

Bengaluru Karnataka, India [24]7.ai Innovation Labs Full time

About [24]7.ai
[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.
No matter what industry, the measure of success is in the numbers. At [24]7.ai, we understand the challenges that are top of mind for customer-centric organizations—and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact you can be a part of.
Our promise is to out-perform on every metric for our customers.
- 70% Service Automation
- 20%+ Cost Per Contact Savings
- Commercial model aligned to customer value
- 10+ year average customer tenure*
- 97% CSAT
- 150+ Enterprise customers

Our company DNA is based on 20 years of contact center experience with a cloud-native CCaaS platform powered by industry-leading conversational AI, over 173 patents and a fully managed CXaaS offering.
We are a global leader in technology, contact center operations and great place to work, recognized by industry analysts:

- Leader in Forrester Wave for Conversational AI 2021
- Leader in Ovum Intelligent Virtual Assistant 2021
- Leader in Everest CXaaS 2021
- India's Best Workplaces for Women 2021
- Top 20 Best Places to Work for Women (Guatemala)
- Philippines Best Employer Brand Award 2020

In addition to the above, reinforcing our company values is key.
At [24]7.ai, you will find a team of people who are passionate about using artificial intelligence, machine learning, and human intelligence to help some of the world’s leading brands connect with their customers.

**Job Title**: Intern, Application Support (MS SQL Server)

**About [24]7.ai Innovation Labs**:
[24]7.ai is a global leader in conversational AI and Customer Experience. We make it simple for consumers to connect with companies to get things done.

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. We provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes.

The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 2.5 billion conversations, most of which are automated and learn from each consumer experience. We have one of the best work environments in Bangalore. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

[24]7.ai Headquartered in San Jose, California, USA with R&D centres in the US, Canada, India, Australia and sales offices in the US, Canada, UK, and Australia.

Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Then, this role might be for you.

**Work Location**: Bangalore (Hybrid Model )

**Job title**: Application support Intern

**No of positions**: 2

**Education**: BE/BTech / MCA Passed out only in 2022/ 2023 / 2024.

**Duration of Internship**: 12 Months

**Stipend during Internship**: INR: 25,000 Per Month

**Work Location**: Hybrid Model - Bangalore location

**Work Shift time**: 6 AM - 3 PM OR 10 AM - 7 PM OR 3 PM - 12 PM OR 9 PM - 6 AM

**Note**: Comfortable to work on weekends and you will be given 2 days off on week days.

**Functional & Technical Requirements**:
Must have Good English communication skill.
Good in writing queries in MS SQL server.
Basics of SQL - Function (Date), Temporary table, converting data type, handing date in integer, different functionalities of Data like functions, windows function
Good knowledge in d ifferent Index, different Constraint, difference between UNION and UNION ALL, the differences between Stored Procedure and the dynamic SQL & command used to get the version of SQL Server
Good at Create variable / Declare variable, STUFF FUNCTION
**SQL**: SQL (Joins, String functions, Date Operations, Normalization)
SQL Commands like (DDL, DML, DCL, TCL), Operators.
Good in writing views, procedure, function.
T-SQL - Query writing skill, Advance queries - Good to have
Able to write Complex queries using T-SQL - Good to have
Knowledge in SSIS and Cloud fundamental will be preferable. Not mandatory.
Basic Unix commands and Python knowledge is better
Open to work in Application Support role

**Interview process**:
1 Technical Interview on SQL Query writing. Must have SSMS ins

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