Dispute Associate

6 months ago


Salt Lake Kolkata West Bengal, India UnPay (Unnatim Payments Private Limited) Full time

'Unpay' - Unnatim Payments Private Limited is a leading Fin-Tech company headquartered at Saltlake, Kolkata. We deliver technological support and expertise to propel the business forward in the digital landscape. Moreover, Unpay is India’s largest Neo Banking platform that provides full stack banking facilities to all individuals of all sizes.

**Criteria**:
Must be a Graduate with 3-4 years of retail banking experience.

Experience in dispute and payment industry preferred

Excellent Communication skills

Ability to listen to customer complaints and resolve issues within TAT

Must have computer knowledge (MS Word, Excel and PowerPoint)

Ability to analyze information, resolve difficult problems and make critical decisions based on available information

**As a dispute associate your roles and responsibilities will be as follows**:
1. Identify and research disputes or chargebacks on the portal

2. Communicate with merchants to recover chargeback funds

3. Establish relationship with other Fin-Tech companies to settle the disputes

4. Validate appropriate data from the internal and third party systems

5. Ensure to provide accurate and appropriate responses to the disputes

6. Monitor the disputed transactions to restrict possible fraudulent activities

7. Serve the merchants by resolving their issues related to fin-tech products and services.

**Job Types**: Full-time, Permanent

Pay: ₹180,000.00 - ₹216,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 4 years (preferred)

Work Location: In person


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