Customer Care Executive
4 weeks ago
**Job description: Junior Executive - Customer Care - Malayalam**
**Roles and Responsibilities**
1. Manage Inbound /Outbound calls
2. Managing a team of representatives offering customer support
3. Resolving customer complaints brought to your attention
4. Over-seeing the customer service process
5. Monitoring the work of individual representatives and of the team
6. Possessing excellent product knowledge to enhance customer support
7. Maintaining a pleasant working environment for your team
8. Planning the training and standardization of service
9. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
10. Responding promptly to customer inquiries.
11. Communicating with customers through various channels.
12. Acknowledging and resolving customer complaints.
13. Managing a team of junior customer service representatives.
14. Ensure customer satisfaction and provide professional customer support
**Qualification**
**Qualifications - Any degree**
**Skills for Success**:
1. Excellent Communication
2. Should be fluent in **English, Tamil and Hindi/ Telugu /Malayalam**
3. Good in Handling customer queries
**Perks and Benefits**
Performance based variable pay
Employee friendly environment
Monthly employee engagement
Annual vacation
**Preferred Location: Trichy**
**Job Types**: Full-time, Fresher
**Salary**: From ₹15,000.00 per month
**Benefits**:
- Leave encashment
- Provident Fund
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Trichy, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- Hindi (required)
- English (required)
- Telugu (required)
- Malayalam (required)
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