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Front Office Incharge

2 months ago

Tiruchchirappalli, India Sri Kauvery Medical Care (India) Pvt Ltd Full time

To develop relationships with patients and their family members to provide maximum personalized patient service.
- To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the job description.
- To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction.
- To display a high degree of professionalism and integrity as befitting a member of management.
- Must ensure that all personnel are kept well informed of department objectives and policies.
- The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.
- To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.
- To support and participate in programs, related to orientation of new employees.
- Manage all administrative duties as specified by the Company.
- To ensure customer satisfaction level is more than 95% in the specified areas.
- To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.
- To be responsible for delivering a high standard of holistic care to patients, promoting their equality and dignity at all times.
- To guide the patients to the respective consultation suite / investigation area / Office and hand over the responsibility to the concerned area Executive / In charge for further follow-up of the patient.
- To ensure smooth functioning in the Front office.
- To streamline patient's flow at the main reception during morning hours.
- To co-ordinate with the MD's office, GM’s office regarding VIP's, Visitors.
- To co-ordinate with consultants/ Secretaries for patient's problems.
- To handle patient complaints/ enquiry.
- To check the attendance of the receptionists and their dress code.
- To allocate the receptionists in case of leave or any absence.
- To conduct training programmes every month.
- To check and maintain stock of stationary in the department.
- To participate and contribute to departmental quality initiatives.
- To carryout data collection/support in data collection.
- To adhere the safety norms of hospital and follow both patient safety and staff safety rules.
- Updating Consultants list, Intercom and Speed dial list as per the changes incorporated periodically
- To coordinate with all departmental in charges for the welfare of the patients
- To update well wishers list as per the need
- To perform any work / job as and when assigned by the superior.
- sitting on committees and representing the views of departments and teams;
- Act as a good ambassador for Kauvery Hospital and promote the reputation of the company within the public health and social care sector.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Central Bus Stand, Tiruchchirappalli - 62, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- Microsoft Office: 5 years (preferred)
- total work: 8 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7305275288

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