Customer Support Associate

5 months ago


Tiruchchirappalli, India GiaHolidays Full time

**Responsibilities and Duties** Full job description
- Conduct welcome calls to new customers, introducing them to our services and addressing their initial queries
- Receiving & Making Calls to customers
- Involving in client and customer Follow-up Calls.
- Provide clear and accurate information regarding the services they are entitled to.
- Answering phones and explaining the services offered by the Gia Holidays
- We are contacting existing customers as well as prospective customers.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the services.
- Maintaining the database of customers regularly.
- Suggesting solutions based on customer’s needs and requirements.
- Draft customer newsletters with management to promote new services or policies
- Facilitate customer satisfaction surveys, receiving a score of 99% Satisfaction.
- Strong communication and interpersonal skills, with a customer-centric approach

**Key Skills**:
Basic Computer Knowledge /Typing Skills, Sound knowledge of MS Office, Problem-solving skills and internet surfing

**Required Experience and Qualifications**
- **Exp**: Fresher / Experience
- **Qualification**: Any Degree
- **Language**: Tamil and English

If you are interested please reply to us with your most updated resume. You can also refer your friend for this requirement.
- Submit your Resume / CV to
9363979090
- **Please feel free to call for further clarification ONLY ( 11 AM to 3.00 PM)**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹8,000.00 - ₹13,000.00 per month

**Benefits**:

- Internet reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Tamil (preferred)

Work Location: In person

**Speak with the employer**
+91
9363979090



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