
Process Executive
4 weeks ago
**Job Summary**
**Responsibilities**
- Handle customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction.
- Collaborate with the merchandising team to ensure product availability and accurate inventory management.
- Assist in the development and implementation of supply chain strategies to optimize efficiency and reduce costs.
- Monitor and track order fulfillment processes to ensure timely delivery of products to customers.
- Coordinate with various departments to resolve any issues related to order processing and delivery.
- Maintain accurate records of customer interactions and transactions for future reference.
- Provide support in the preparation of reports and analysis related to customer service and supply chain performance.
- Participate in team meetings and contribute to the continuous improvement of processes and procedures.
- Utilize technical skills to troubleshoot and resolve any issues related to customer service platforms and tools.
- Ensure compliance with company policies and procedures in all customer service and supply chain activities.
- Support the training and onboarding of new team members to ensure they are well-equipped to perform their roles.
- Engage in ongoing learning and development to stay updated with industry trends and best practices.
- Foster a positive and collaborative work environment to achieve team goals and objectives.
**Qualifications**
- Possess strong customer service skills with the ability to handle inquiries and resolve issues effectively.
- Have experience in merchandising and supply chain management with a focus on optimizing processes.
- Demonstrate excellent communication and interpersonal skills to interact with customers and team members.
- Show proficiency in using customer service platforms and tools to manage interactions and transactions.
- Exhibit strong organizational skills to maintain accurate records and manage multiple tasks efficiently.
- Display a proactive approach to problem-solving and continuous improvement.
- Be adaptable to rotational shifts and a hybrid work model.
- Have a basic understanding of supply chain strategies and their impact on business operations.
- Show willingness to learn and stay updated with industry trends and best practices.
- Demonstrate the ability to work collaboratively in a team environment.
- Possess a high level of attention to detail to ensure accuracy in all tasks.
- Exhibit a positive attitude and a commitment to achieving team goals.
- Be open to feedback and actively seek opportunities for personal and professional growth.
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