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Executive-customer Relationship
3 weeks ago
**JD for CRM Back End (Executive/Sr. Executive)**
1. Booking form verification
2. Maintaining tracker for Demands and raising timely demands
3. Timely receipt updating
4. Issue of NOCs, Maintaining Tracker
5. Application of ROCs, Maintaining Tracker
6. Timely reminders, cancellation notices to the customers
7. Preparation Agreement for Sale
8. Co-ordination with Front end team, Accounts, Finance, Taxation
9. Scrutinizing Channel Partner invoices
10. Processing Channel Partner invoices and Payout follow ups
11. Keeping track of scanning and uploading of documents
12. Co-ordination for registration and registered documents
13. Maintaining records for registered documents
14. Processing No Dues for possession
15. Preparing possession kit
16. Periodical Receipt, collection, Demand MIS, Society formation, etc
17. Processing Cancellation / Termination Letters
18. Processing Cancellations in the System
19. Maintaining Brokerage Tracker
**JD for CRM Front End (Sr. Executive)**
1.Ensure all customer Booking data are entered correctly
2. Ensuring welcome calls and mail to customers
3. Responsible for customer agreements
4. Promptly sending demand letter and project updates
5. Ensuring timely recovery
6. Responsible for Bank APFs
7. Review and Resolve customer queries
8. Preparing and presenting weekly / monthly cash flow MIS
9. Ensuring the team reporting on a daily basis
10. Co-ordination with bankers time to time for timely disbursements
11. Documentation related to Society formation
**JD for CRM Front End (Executive)**
1.Handling CRM Post Sales Process
2. Assisting customers for entire post sales communication from booking till possession
3. Co ordination with members of various departments internally to ensure timely update of progress on the project
4. Co ordination with the Banking team for loan approval process along with disbursement procedure
5. Co ordination with the Backend / Legal Team for registration protocol execution.
6. Ensure timely follow up and entire post sales collection with prospective customers
7. Co ordination with the Back end department for accounting entries of customers
9. Handling customer queries/grievances related to the post sales process
10. Managed complete possession process, arrange customers inspection for ready property and observation checklist are submitted to the Project Team
11. Ensuring smooth process of possession and handing over of keys to the clients
12. Knowledge of Society formation
13. Maintaining weekly/monthly revenue reports
**Salary**: ₹480,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
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