Customer Care Executive

3 weeks ago


Chennai, India STT LLC Full time

We are looking for a customer care agent for a tourism company with time share experience, who is passionate about traveling. You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services.

**Responsibilities**:

- Plan and sell transportations, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers
- Book transportation, make hotel reservations and collect payment/fees
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Deal with occurring travel problems, complaints or refunds
- Attend travel seminars to remain updated with tourism trends
- Enter data into our software and maintain client files
- Network with tour operators
- Maintain statistical and financial records
- Meet profit and sales targets

Requirements and skills
- Proven work experience as a customer care executive in time share companies like club mahindra, sterling holidays, QVI club etc.
- Excellent knowledge of computer reservations systems, GDS systems and e-travelling
- Fluency in English; multilingualism is a plus
- Strong sales skills and commercial awareness
- Ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends
- Degree in Hospitality, Travel and tourism, Business or relevant field
- Personal travel experience will be considered an advantage

Salary:
INR 55,000 - INR 75,000

Job location:
United Arab Emirates

(must be comfortable to work in gulf locations)

**Salary**: ₹55,000.00 - ₹75,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service (required)
- Time share (required)

**Language**:

- English, Hindi & Tamil (preferred)

Application Deadline: 15/03/2023



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