Quality Assurance Auditor

6 months ago

Mumbai Maharashtra, India Elevate K-12 Full time

**The Company**:
Elevate K-12 is changing the way classrooms work through live, online, real-time instruction to K-12 schools. Our two main focuses are to give students the best quality instructors and get them ready for the world of the future and to give instructors, especially women, work opportunities, irrespective of zip codes. We are the new way to the classroom

**The Person**:
We are currently looking for a Quality Assurance Auditor who can be a part of our Operations team with proven experience and knowledge in US Operations. This person should be comfortable with working in a fast-paced, rapid growth environment and show great initiative and ownership for taking on new roles and responsibilities.

**Responsibilities**:

- BPO experience is mandatory.
- To barge and rate live sessions in terms of QA parameters.
- To document feedback on the recorded sessions which are audited.
- Every QAA should be able to complete between 100- 120 observations in a month to meet the service requirements.
- Should be able to identify gaps and provide inputs to improve performance.
- Meet Daily/Weekly/Monthly Assigned Number of Evaluations.
- Provide regular feedback based on the performance with special emphasis on outliers.
- Would be required to publish reports of quality daily/weekly based on quality checks /Quality Plan.
- Must be able to do critical analysis for external errors and plan improvements for the process.
- Be familiar with the implementation and effective usage of different QC Tools, best practices, and procedures.
- Hands on experience in MS-Office
- preferably in MS-Excel, Word, and Power Point.
- Must be proficient in English language and good verbal and written communication skills.

**Skills and Competency**:

- Any Graduate/Postgraduate
- Between 1 year to 3 years' experience from BPO background
- Minimum 1 Year of extensive experience in Quality Auditing/Quality Analyst
- Willingness to work in night shifts.
- Willingness to travel to office on a daily basis.
- Should have experience in call audits, documentation, feedback & reporting.
- Excellent English communication skills - both written and verbal.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail.
- Should be able to multitask.
- Ability to learn things quickly.
- Understanding of the quality audit process.
- Ability to observe, analyze and give constructive feedback.
- Should be Aware about 7QC tools.

**Be Part of Our Story**:
Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

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