
Quality Auditor
7 months ago
Opening: 1 Nos.
Job ID: 76980
Employment Type: Full Time
Reference:
Work Experience: 2.0 Year(s) To 5.0 Year(s)
CTC Salary: 3.60 LPA TO 6.00 LPA
Function: BFSI, Investments & Trading
Industry: NBFC/MFI
Qualification: Any - Any Graduation
**Location**:
- Mumbai
**Responsibilities**:
- Conduct audits for both voice and non-voice processes.
- Demonstrate awareness of quality parameters.
- Drive process improvement initiatives targeting Average Handling Time (AHT) and First Call Resolution (FCR).
- Monitor live and recorded communications for quality assessment.
- Provide regular feedback and coaching to agents.
- Plan and execute Customer Effort Score (CES) initiatives.
- Prepare and present MIS reports and dashboards.
**Requirements**:
- Prior experience in quality assurance or similar role.
- Strong understanding of quality parameters and process improvement methodologies.
- Proficiency in live and recorded communication monitoring.
- Excellent communication and coaching skills.
- Ability to analyze data and present insights effectively.
- Familiarity with MIS reporting tools and dashboard presentations.
**Offered Benefits / Facilities**:
- **1st and **2nd Saturdays** will be off, along with all **Sundays**
**Key Skills**:
- Audits
- Quality Parameters
- Feedback
- Mis Reports
- Dashboards.
- Quality Analyst
- Quality Assurance
- Quality Audit
**Company Profile**:
The Company began its lending journey in early 2020 and has grown during the most difficult economic circumstances we have seen in a generation. In this period, the company went from 6 branches to 54 branches across 30 cities in 8 states of India. The growth was steady and focused on ensuring that the company stabilised operations in these 54 branches with a talent pool of 1000+ that now has a capacity of dispensing more than INR 3,000 Crore in loans every year.
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