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Process Trainer
1 week ago
**Roles and Responsibilities**:
- Identifying the training needs across the sales department and conducting training for the employees to improve productivity.
- Coordinating with multiple sake holders for structuring of training schedule, set up, development of training materials and Promote standardization by creating SOPs.
- Delivering product and process training (Including inside sales - inbound/outbound call process, field sales/debt collection/recovery, customer support, escalation/grievance handling, soft/ hard calls and soft skills training).
- Developing training materials such as outlines, handouts and PPT, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos, E-Learning courses, lectures and alternative training methods.
- In-depth understanding of the TNI/ TNA process and ability to make recommendations for process improvements.
- Identify, develop and conduct training on competency mapping model which is significant to business needs and manage tracking and reporting progress on training progress.
- Conduct quality audits of inbound/outbound calls to provide inputs and improvement on associates’ voice/accent and sales/support skills.Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs.
- Ability to calibrate employee performance/targets achievement through monitoring and coaching.
- Having Problem-solving, teamwork, people Management skills and ability to resolve issues that affect performance criteria
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
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