Captain

3 months ago

Mumbai Maharashtra, India Brewed Ventures Private Limited Full time

**Job Title**: Captain
**Location**: Kharghar, Navi Mumbai
**Company**: Brewed Leaf Cafe

**About Us**:
Brewed Leaf Cafe is an emerging brand dedicated to creating a unique and enriching cafe experience. With a focus on high-quality beverages, delectable food, and a warm, inviting atmosphere, we are expanding our presence and are excited to open our new location in Kharghar, Navi Mumbai.

**Position Overview**:
We are seeking an experienced and motivated Captain to lead our front-of-house team. The Captain will play a key role in ensuring smooth café operations, delivering top-notch customer service, and creating a welcoming environment. This role requires strong leadership, excellent communication skills, and the ability to coordinate effectively between kitchen and service staff.

**Key Responsibilities**:
**1. Customer Service Excellence**:
- Greet and welcome customers, ensuring they receive prompt and attentive service.
- Take and manage reservations, seat guests, and address any customer inquiries or concerns in a professional and timely manner.
- Ensure guests have a seamless dining experience, from order taking to serving and post-meal interactions.
**2. Team Leadership**:
- Supervise, guide, and manage the service staff, including waiters and support staff, to ensure high standards of service are maintained at all times.
- Assign tasks, manage shifts, and ensure smooth coordination between kitchen and floor staff.
- Train and mentor new team members, instilling a strong customer service ethos and adherence to café protocols.
**3.Operational Oversight**:
- Oversee daily floor operations, ensuring the café runs efficiently and service is delivered promptly.
- Monitor the cleanliness and organization of the dining area, ensuring compliance with hygiene, health, and safety standards.
- Handle customer complaints and resolve issues swiftly and professionally, escalating to management when necessary.
**4. Order Coordination**:
- Communicate effectively with the kitchen staff to ensure orders are prepared and delivered accurately and in a timely manner.
- Monitor the quality and presentation of food and beverages before they are served to guests.
**5.Sales and Promotion**:

- **Assist in upselling food and beverages, suggesting menu items to enhance the customer experience and improve sales.
- Be knowledgeable about the menu, ingredients, and café promotions to confidently provide recommendations to customers.

**Qualifications**:
- Proven experience as a Captain, Head Waiter, or similar supervisory role in a café, restaurant, or hospitality environment.**:

- **Excellent leadership, interpersonal, and communication skills.
- Strong knowledge of food and beverage service standards.
- Ability to manage a team, multitask, and ensure smooth operations under pressure.
- Professional appearance and positive attitude, with a focus on customer satisfaction.
- Problem-solving skills and the ability to handle difficult situations calmly and effectively.

**Education**:
**What We Offer**:

- ** Competitive salary and benefits package.**:

- ** Immediate joining with opportunities for career growth in a rapidly expanding company.**:

- ** A dynamic and supportive work environment.**:

- ** Employee discounts on food and beverages.

**How to Apply**:
**Job Types**: Full-time, Contract
Contract length: 11 months

Pay: ₹17,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Application Question(s):

- Do you have the knowledge of F & B Industry?

Are you familiar with health, safety, and food hygiene regulations?

**Experience**:

- Captain: 2 years (required)

Work Location: In person

Application Deadline: 25/09/2024
Expected Start Date: 25/09/2024

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