Customer Support Associate(Email/chat Process)

6 days ago

Noida Sector Noida Uttar Pradesh, India FK Sports Full time

**Key Responsibilities**:

- Provide accurate information about products, services, order status, and policies.
- Assist customers with order placement, tracking, returns, and exchanges.
- Handle customer complaints and resolve issues efficiently and effectively.
- Escalate complex issues to the appropriate department or manager when necessary.
- Follow up with customers to ensure their concerns are fully addressed and resolved.
- Provide basic technical support for online shopping issues, such as account access, payment processing, and website navigation.
- Coordinate with the warehouse and shipping teams to track and expedite orders as needed.
- Notify customers of any delays or issues with their orders and provide alternative solutions.
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Report recurring issues and customer suggestions to the management team..
- Provide product recommendations and upsell additional items based on customer needs.
- Work closely with other customer service associates, team leaders, and departments to ensure a seamless customer experience.
- Participate in team meetings and training sessions to stay informed and improve skills.

**Qualifications**:

- Bachelor’s degree preferred.
- Strong communication skills, both written and verbal.
- Excellent problem-solving and conflict resolution abilities.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Empathy, patience, and a positive attitude.

**Preferred Qualifications**:

- Experience with e-commerce platforms and order management systems.(Amazon)
- Familiarity with UK customer service standards and practices.

**Working Conditions**:

- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fast-paced and dynamic environment.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Rotational shift
- UK shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7080627223
Application Deadline: 02/01/2025
Expected Start Date: 02/01/2025

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