CRM Executive

21 hours ago


Ghaziabad Uttar Pradesh, India GENUS DEPARTMENTAL STORE Full time

Serve as the main point of contact for clients, providing personalized support throughout their immigration journey.
- Build and maintain strong, trusting relationships with clients to encourage loyalty and referrals.
- Collaborate with internal teams to ensure client needs are met efficiently and accurately.
- Resolve client issues quickly, minimizing delays and ensuring a positive experience.
- Track client satisfaction, collect feedback, and recommend improvements.
- Identify opportunities to offer additional services based on client needs.

**Qualifications**:

- Bachelor’s degree in Business, Communications, or a related field.
- Proven experience in client relationship management, customer service, or a similar role.
- Strong interpersonal and communication skills.
- Ability to manage multiple cases and prioritize effectively.
- Knowledge of visa processes and immigration is a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- CRM Executive: 1 year (required)

Work Location: In person


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