Front Office Receptionist

3 weeks ago

Igatpuri, India Manas Resort with Petting Zoo and Organic Farm Full time

Must adhere to standard operating procedures.
- Provide customers a positive first and last impression and maintain it at all times.
- Perform various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
- Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
- Always ensure outstanding customer care.
- Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.
- Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Adhere to company credit limit policies.
- Allocate rooms to expected arrivals after checking the guest preferences and special requests.
- Build strong relationships and liaise with all other department’s especially housekeeping, reservation etc.
- Cross check all billing instructions are correctly updated.
- Ensure Front Office log book / checklist is always updated and actioned upon.
- Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.
- Assist all departments in servicing the guests during high volume periods.

Desired Skill & Expertise
- At least 1 year experience as Front Office in 3/4* property with 60+ inventory
- Front Office computer literacy (e.g., Ezee Absolute etc.)
- Required language(s): fluent English, with preferred fluency in Marathi/Hindi
- Team player with excellent planning and organizing skills
- Able to work flexible working hours with rotating shifts
- Pleasant personality with good problem-solving skills

**Salary**: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Ability to commute/relocate:

- Igatpuri, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 10/04/2024

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