Customer Care Advisor

6 months ago


Mohali, India DR ITM Limited Full time

**Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution**. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Following the SOP (Process Document)Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Flexible for shift timing - rotational shifts.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Speak with the employer**
+91 6280621127



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