Customer Care Blended

1 week ago


Kolkata, India Launching Careers Full time

**Job Description for Customer Service Representative**

**Designation**:Customer Service Representative (CSR)
- Call if required

**Experience**: Freshers - 2 Years

**Qualification**:HSC & Above

**Process**: Blended Inbound Process

**Shift**:24*7 process. Rotational shift.8 hours shift

**Week Offs**:Rotational week off**. 6 Day working**

**Work Location**: Kolkata, 700154

**Pick up & drop for odd shifts**
- **''EXCELLENT COMMUNICATION IN ENGLISH IS MANDATORY ''**_

Manage amounts of incoming calls.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines, and policies.

**Additional Benefits**:

- Joining Bonus of Rs.12,000 after completion of 30 Days
- Loyalty bonus of Rs.10,000 after completion of 6 months
- Incentives
- Travel Allowance
- Food Allownace and Food Coupons ( Sodexo )
- Performance Bonus
- In House GYM
- Employee Referral Program
- Company-sponsored Social Events
- Game area spread across 1500 Sq Ft

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,400.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- Are you staying in Mumbai?



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