Customer Care Executive
2 weeks ago
Job Title: Customer Service Executive Voice Process (International Calling)
Location: Hi-tech city, Telengana
**Responsibilities**:
- Handle inbound and outbound calls from international customers in a professional and courteous manner.
- Address customer inquiries, complaints, and concerns promptly and accurately.
- Provide timely and effective solutions to customer issues, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering exceptional customer service.
- Meet and exceed performance targets and quality standards.
**Requirements**:
- Must have Minimum 1 year of experience in customer service, preferably in an international BPO environment.
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving abilities and customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work in rotational shifts or US Shifts
**Salary**: ₹25,000.00 - ₹33,000.00 per month
Schedule:
- Rotational shift
- US shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- International voice process: 1 year (required)
**Language**:
- English (preferred)
Ability to Commute:
- Hyderabad, Telangana (required)
Ability to Relocate:
- Hyderabad, Telangana: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 6203991974
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