Bpo Trainer

4 weeks ago


Bengaluru, India Future role Full time

**Job Summary**:As a Trainer for our Customer Support team, you will be responsible for designing, developing, and delivering training programs for our agents to ensure they are equipped with the necessary knowledge and skills to deliver exceptional customer service. You will work closely with our Operations and Quality Assurance teams to identify knowledge and skill gaps, and develop training plans to address them. In addition, you will be responsible for continuously monitoring the effectiveness of the training program and making adjustments as needed.

**Responsibilities**:

- Develop and deliver training programs for our customer support agents, including new hire training, ongoing skills development, and refresher training.
- Identify training needs by analyzing customer feedback, quality scores, and other performance metrics.
- Collaborate with Operations and Quality Assurance teams to develop training plans to address identified gaps.
- Create training materials such as training manuals, presentations, and job aids.
- Conduct classroom training sessions and/or virtual training sessions using a variety of training methods, such as lectures, group discussions, and role-playing exercises.
- Monitor the effectiveness of the training program and adjust as needed to ensure that it remains relevant and effective.
- Stay up-to-date with industry trends, new technologies, and best practices in customer support training

**Qualifications**:

- Bachelor's degree in a relevant field such as Business Administration, Education, or Communications.
- At least 1 year of experience in customer support training, preferably in a BPO or contact center environment.
- Excellent verbal and written communication skills.
- Strong presentation skills and the ability to engage an audience.
- Strong analytical skills and the ability to use data to identify training needs and measure effectiveness.
- Familiarity with customer support software and tools such as CRM systems and knowledge bases.

Salary - upto 30000/Month

Day shift with 1 Rotational week off

Job Location - Bommanahalli Bangalore

Excellent English and South skills

**Speak with the employer**
+91 8050275775

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Minimum 1 Year BPO Trainer experience is must

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO Trainer: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Kannada (preferred)

**Speak with the employer**
+91 8050275775


  • Bpo Trainer

    1 month ago


    Bengaluru, India Conneqt Business Solutions Limited Full time

    Hii, Greetings....!! I am Ganesh HR at Conneqt Business Solutions. We do have vacancy for BPO Trainer, **Eligibility Criteria -** **- Minimum 1 year of experience as BPO Trainer(on paper).** **- TNA and TNI** **- OJT trainer** **- Throught put** If you have relevant experience you can share your resume. Regards, Ganesh HR **Contact - 7975820882** ...

  • Bpo Trainer

    4 weeks ago


    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Athena BPO Role: - TRAINER Languages: - English + Hindi or Tamil Salary: - 20K - 25K Qualification: - Graduation Experience: - 2-3 Years in BPO Sales Process Location: - 1st floor,KR Road near Smart Point, Banashankari Stage II, Banashankari, Siddanna Layout, Bengaluru, Karnataka 560070 Pay: ₹20,000.00 - ₹25,000.00 per...

  • Bpo Process Trainer

    1 month ago


    Bengaluru, India Transact Global Full time

    Process Trainer Duties and responsibilities - Work with managers to determine training needs **Conduct seminars, workshops, individual training sessions etc. ** Prepare educational material such as module summaries, videos etc. **Support and mentor new employees ** Plan and schedule training sessions **Design and implement training programs ** Select and...

  • Bpo Trainer

    1 month ago


    Bengaluru, India ONESOURCE ATREUS Full time

    We are hiring BPO TRAINER REQUIRMENTS: Industry: Should be from BPO INDUSTRY only Process: Should have Customer service process experience as a trainer is mandatory Experience: Need minimum 1 yr experience as BPO Trainer into Customer service process Location: Bangalore Qualification: Graduates **Salary**: Max 35k in-hand Age criteria: Max 39 **Job...


  • Bengaluru, Karnataka, India timesjobs Full time

    Trainer for International BPO Call Min 3 years of ITeS/BPO industry experience, preferably with experience in the capacity of a VANC TrainerMin 3 years of ITeS/BPO industry experience, preferably with experience in the capacity of a VANC Trainer Minimum experience as a trainer: 12 Months / 1 Years Skills Required Excellent with language and communication...

  • Bpo Trainer

    1 month ago


    Yeshwanthpur, Bengaluru, Karnataka, India Transact Global India Pvt.,Ltd Full time

    **Call Center Trainer Responsibilities**: - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training sessions on various call center topics to prepare and support new...

  • Bpo Process Trainer

    1 month ago


    Yeshwanthpur, Bengaluru, Karnataka, India Transact Global India Pvt.,Ltd Full time

    **Call Center Trainer Responsibilities**: - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training sessions on various call center topics to prepare and support new...


  • Bengaluru, Karnataka, India timesjobs Full time

    Trainers for BPO Voice Process JobRole & Responsibilities:Conduct new hire, refresher training and PKT's as necessary Would have to work closely with the internal call quality and the Operations team Would also be involved in calibration with clients, and internal quality teams­ Achieve set targets for processing, calibration and new hire training delivery...

  • Soft Skills Trainer

    1 month ago


    Hebbal, Bengaluru, Karnataka, India Teleperformance Full time

    Hiring for Soft Skill Trainer: *Graduation Mandatory *Excellent English and Kannada *Min 1 yr experience as a Soft Skill Trainer(BPO) is Mandatory (No Freshers) *Salary upto 4.5 LPA *Work from Office **Salary**: ₹300,000.00 - ₹4,500,000.00 per year Schedule: - Day shift - Morning shift **Education**: - Bachelor's (required) **Experience**: - Soft...

  • Call Center Trainer

    1 month ago


    Bengaluru, India Transact Global India Pvt.,Ltd Full time

    **Job Responsibilities-** - Ensure successful execution of training needs - Measure program training effectiveness - Send reports/MIS to the Operations team on the progress/pending status of activities - Review content at regular intervals to ensure all updates are incorporated - Participate in Internal & External Calibrations - Conduct refresher trainings...


  • Bengaluru, India Covi-Sense Full time

    Role :Process Trainer Good Communication skills. Exp - 2+ yrs of exp in Training At least 1 yr min of team handling Must be a Graduate or equivalent Experience in bank products/ processes Experience in inbound calls/ Bpo Location : Pune Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work...

  • Bpo Trainer

    10 minutes ago


    Bengaluru, Karnataka, India Startek Full time

    a) New Hire Training - Product & Soft skills b) Agent performance Post 30 days of training c) Refresher Training d) Call Monitoring e) To understand why protecting information is important f) to understand the relationship between the information they maintain and information security and hence their responsibility to maintain data accurately and in a...

  • Bpo Trainer

    4 weeks ago


    Bengaluru, India Vervenest technologies Full time

    Identifying training needs based on the Requirement.Scheduling and Organizing training programsMaintaining Trainees AttendanceMaintaining Assessment scores of Trainees who are undergoing trainingCollecting feedback from Trainees about training programsPreparing analytical reports for the training programs conducted Improving the effectiveness of training...

  • Process Trainer

    1 month ago


    Bengaluru, India Transact Global India Pvt.,Ltd Full time

    **Call Center Trainer Responsibilities**: - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training sessions on various call center topics to prepare and support new...


  • Bengaluru, Karnataka, India ContactPoint 360 Full time

    Job Overview: Key Responsibilities: - Design and deliver a comprehensive training program on Lean Six Sigma, from Yellow Belt to Master Black Belt level. - Conduct TQM and 5S training sessions, focusing on quality management and organizational efficiency. - Assess and certify team members at various belt levels of Six Sigma. - Mentor and coach employees...


  • Bengaluru, India Cynic Technologies Full time

    Role:E- commerce customer support Qualification: Any graduate No.of openings: 35 CTC: 23k per month Working model: Work from Office Job Location: Bellandur,Banglore Minimum 1year experience in BPO Domain(Escalation calls managed-preferably) Languages: Endlish and Hindi Interview process: Versant Test round, Hr round, Trainer round, Ops...


  • Bengaluru, India Magic bus India foundation, Bommanahalli Bangalore Full time

    Magic Bus India Foundation - Bangalore-Karnataka Looking for trainers, need to give training for youth in retail sales or BPO skills. Qualification : MBA/Degree/Diploma/B.E with 1 to 2 year experience in relevant field **Salary**: From ₹27,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Paid sick time - Provident...


  • Bengaluru, India Magic bus India foundation, Bommanahalli Bangalore Full time

    Magic Bus India Foundation - Bangalore-Karnataka Looking for trainers, need to give training for youth in retail sales or BPO skills. Qualification : MBA/Degree/Diploma/B.E with 1 to 2 year experience in relevant field **Salary**: From ₹30,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Paid sick time - Provident...

  • Process Trainer

    2 weeks ago


    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Process Trainer

    2 weeks ago


    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...