Call Center Executive

2 weeks ago


Punjagutta Hyderabad Telangana, India Joyalukkas india ltd Full time

As a Call Centre Executive, you will be responsible for handling inbound and outbound customer calls in a professional and efficient manner. Your primary goal will be to provide excellent customer service, address inquiries, resolve issues, and ensure customer satisfaction. This role requires strong communication skills, the ability to multitask, and a customer-focused approach.

**Role and Responsibility**
- Timely management of a incoming and outgoing calls
- Adhering to call Center "scripts" when dealing with various topics
- Determining the demands of consumers, clarifying information, researching every problem, and offering solutions
- Excellent customer support and customer service skills
- Prior customer service experience; a history of exceeding quotas; strong phone and verbal communication abilities; and active listening
- Experience with CRM systems and procedures.
- Attention to the needs of customers and tolerance of various personality types.
- Capability to priorities tasks, multitask, and successfully manage time.
- Collecting and analyzing customer feedback.
- Answering questions about a company's products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Handling customer complaints.

**Requirements**:
Educational Qualification:

- Minimum degree qualification required.

**Experience**:

- A minimum of 1 to 2 years of relevant experience.

Gender Preference:
Industry
- Retail

Employment Type

Full-time

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹275,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call center: 1 year (required)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 12/05/2024
Expected Start Date: 10/05/2024


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