Chat Support Executive

4 weeks ago


Mumbai, India Gratitude India Full time

**Job Title**:
**Non-Voice (Chat Process) - Night Shift**

We are looking for enthusiastic individuals to join our team as Non-Voice (Chat Process) executives for our Night Shift. As a Non-Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.

**Responsibilities**:

- Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
- Identify and escalate priority issues to the relevant team for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and suggest process improvements to enhance customer satisfaction
- Stay up-to-date with product knowledge and process changes
- Ensure adherence to company policies and guidelines

**Requirements**:

- Excellent written communication skills in English
- Strong attention to detail and accuracy
- Ability to multitask and handle multiple chats simultaneously
- Willingness to work in Night Shifts
- Freshers are welcome to apply

**Qualifications**:

- Minimum educational qualification of a high school diploma or equivalent
- Basic computer knowledge and typing skills
- Ability to adapt and learn quickly

**Salary**: ₹15,500.00 - ₹18,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement

Schedule:

- Evening shift
- Flexible shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Speak with the employer**
+91 8591900630
Application Deadline: 29/04/2023
Expected Start Date: 10/04/2024
- Health insurance



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