Investigations

3 weeks ago


Bengaluru Karnataka, India Deutsche Bank Full time

**Investigations**:
**Job ID**:R0311432**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-02-14**Location**:Bangalore**Position Overview**:
**Job Title: NCT**

**Location: Bangalore**

**Role Description**:
The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Bank’s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.

The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.

The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**

Processing Standards
- Process items adhering to procedures and cut-off times.
- Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
- Communicate to the team all process related clarifications received from the sending location.
- Collate data regarding process issues and communicate the same to the Manager.
- Carry out all the EOD functions as per checklists and maintain the relevant records.
- Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
- Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
- Ensure training of new recruits as per the Training Module.
- To ensure proper backups are created within the department

Escalation
- Escalate issues to supervisors and managers as per the escalation procedure.
- Keep Team Manager advised of the exceptional occurrences, to enable appropriate action..
- Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
- To escalate any process related ambiguities to their respective supervisors or manager for clarification

Compliance
- To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development

Business Opportunities
- To achieve the Job objectives set within the timelines agreed.
- Contribution to innovation.
- Contribute ideas with the objective of achieving excellence in service quality.
- Carry out the monthly departmental self-assessments, based on the checklists.
- Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.

Additional Responsibilities
- Ensure all amendments and or updates to the KOP are made on the defined timelines.
- Ensure training of new recruits as per the Training Module.
- Carry out tests or quizzes to assess the trainees
- Maintain all relevant training records.
- Assist the manager in preparation of various team related MIS

**Your skills and experience**
- Clear understanding of Payments flow
- Well versed with SWIFT
- Risk and Regulatory
- Payments, SWIFT Back office operation, Operation Risk
- Minimum Graduation in any stream.

**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuo


  • Investigations

    1 month ago


    Bengaluru, Karnataka, India Deutsche Bank Full time

    **Investigations**: **Job ID**:R0307923**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-01-29**Location**:Bangalore**Position Overview**: **Job Title - Payments Processing Analyst, NCT** **Location - Bangalore, India** **Role Description** The Payments Processing Operator is responsible for the accurate and timely processing of all...


  • Bengaluru, Karnataka, India Labcorp Full time

    The Site Support Assistant is responsible for the timely delivery of delegated tasks and provides ongoing support to Global Investigator Support Department by assisting on workflow and maintaining Global Investigator Support documentation and communications to all parties. - **Keep patient safety consistently as top priority in the day to day operations** -...

  • Security Auditor

    4 weeks ago


    Bengaluru, Karnataka, India Netrika, Consulting and Investigations Full time

    **Designation**: Security Auditor **Department**: Security & Risk Consulting **Location**: Bengaluru **Certification**: Na **ROLE & RESPONSIBILITIES**: Na **Required Skills**: - Substantial experience conducting supply chain security audits of factories. - Understanding of security concerns and needs of a global technology company. - Proven ability to...

  • Risk Investigator

    4 weeks ago


    Bengaluru, Karnataka, India PhonePe Full time

    **About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...


  • Bengaluru, India JPMorgan Chase & Co. Full time

    Global Security (GS) protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical...


  • Bengaluru, India Flipkart Full time

    Specialist-Investigations About the team:  The Ethics and Compliance team oversees compliance matters, promotes an organizational culture that encourages law abiding and ethical conduct. They are also responsible for increasing employee awareness of the company’s compliance and ethics programs and facilitate the development & operation of these...

  • Investigations

    4 weeks ago


    Bengaluru, India Deutsche Bank Full time

    **Job Title - Investigations** **Location - Bangalore** **Role Description** The Payments Processing Analyst is responsible for the accurate and timely addressing of all types of payments queries from DBTCA’s and DBAGNY’s clients/Street banks and internal stakeholders on payments before and after execution and prioritizing the queue based on amount,...

  • Risk Investigator

    4 weeks ago


    Bengaluru, Karnataka, India PhonePe Full time

    **About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...


  • Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    1+ years of customer service experience - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments The Transaction Risk Investigator position...


  • Bengaluru, India Hewlett Packard Enterprise Full time

    Investigations Counsel This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: Within HPE, our **Operations, Legal and Admin teams** work across the business, providing visible accountability and measurable outcomes. With a variety of roles and responsibilities these teams really connect...


  • Bengaluru, India Hewlett Packard Enterprise Full time

    Investigations Counsel This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: Within HPE, our **Operations, Legal and Admin teams** work across the business, providing visible accountability and measurable outcomes. With a variety of roles and responsibilities these teams really connect...

  • Investigations

    1 month ago


    Bengaluru, India Deutsche Bank Full time

    **Job Title - Payment **Processing Analyst** **Location - Bangalore** **Role Description** The Payments Processing Analyst is responsible for the accurate and timely addressing of all types of payments queries from DBTCA’s and DBAGNY’s clients/Street banks and internal stakeholders on payments before and after execution and prioritizing the queue...

  • Field Investigator

    1 month ago


    Bengaluru, India Sleuths India Detectives Full time

    As a Field Investigator for a private detective agency, your primary responsibility is to conduct investigations on behalf of clients, gather evidence, and provide accurate and timely reports. You will be working under the direction and guidance of the agency, and you may be assigned to various cases such as missing persons, fraud, infidelity, or background...

  • Risk Investigator

    4 weeks ago


    Bengaluru, Karnataka, India PhonePe Full time

    **About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...


  • Bengaluru, India ASSPL - Karnataka Full time

    Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...


  • Bengaluru, India ASSPL - Karnataka Full time

    Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...


  • Bengaluru, India First Abu Dhabi Bank Full time

    Job Description Job Purpose: The Group Fraud Risk & Investigations function is part of the group’s Risk Management function and provides second line Fraud Risk oversight for the firm’s front office and support / control functions. The role of Specialist Fraud Investigator is to support the VP Fraud Investigations in the delivery of the...


  • Bengaluru, India ABB Full time

    **Integrity Investigator**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Bengaluru, India MNC Full time

    Ideal candidate with 7+ yrs in handling Corporate InvestigationsOversee corporate complianceStake holder managementResolve misconduct allegationsInter departmental coordination (HR / Legal / Employee Relations)


  • Bengaluru, India MNC Full time

    Ideal candidate with 7+ yrs in handling Corporate InvestigationsOversee corporate complianceStake holder managementResolve misconduct allegationsInter departmental coordination (HR / Legal / Employee Relations)