Customer Service Officer
5 months ago
**Designation - **Associate (Domestic Voice Process)
**Mode of work** - Work from office (rotational shifts)
**Job Description -**
- Receiving inbound calls and greeting the caller queries
- To understand the query and route the call to concerned department/s
- Inbound domestic voice process (Bengali and Hindi) - no sales target
- Honors Graduate in any field (including technical) is mandatory
- Aptitude towards customer care with good listening skills
- Energetic, presence of mind and enthusiastic attitude
- Ready to work in weekly rotational shift (day/eve/night)
**Perks and Benefits**:
- Fixed Salary up-to INR 13000.00
- Variable pay up-to INR 2700.00
- PF and medical benefits
- Allowances and perks
**T&C**:
- Immediate joining
- In-person interview to be conducted at office in Karunamoyee, Salt Lake, Kolkata (WB)
**Salary**: Up to ₹15,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Dharmatala, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
- Bengali (preferred)
- Hindi (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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