Customer Service Executive
4 months ago
Respond to customer inquiries and provide information about products or services.
- Conduct outbound calls to potential customers to introduce our products/services (cold calling).
- Generate leads, set up appointments for sales, and share the same with the reporting manager.
- Coordinate with logistics and dispatch teams to ensure timely delivery of products.
- Track orders and provide accurate delivery information.
- Maintain accurate records of customer interactions and transactions.
- Prepare reports on customer feedback, inquiries, and complaints.
**Required Skills and Qualifications**:
- BTech in Electrical Engineering.
- Good communication and interpersonal skills.
- Ability and experience in cold calling and lead generation.
- Willingness to work in a fast-paced environment with multitasking ability.
- Knowledge of Microsoft Office
**Additional Details**:
- Job Type: Office-based
- Graduation in Electrical Engineering preferred
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Cold calling: 2 years (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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