Junior Executive
3 months ago
**About Us**:
Matri is a forward-thinking startup committed to transforming menstrual health management in India. We are passionate about breaking taboos, providing effective solutions, and creating a more informed society. As we continue to grow, we are looking for motivated **Junior Executive**s (Female only) to join our team and be the first point of contact for our clients.
**Qualifications**:
- Graduation in any discipline without active backlog(s).
- Fluency in **Bengali, Hindi and English**.
**Key Responsibilities**:
- Handle day-to-day inbound and outbound calls from clients, providing prompt and courteous assistance.
- Resolve client queries and concerns regarding our product, offering accurate and helpful information.
- Maintain detailed and accurate records of client interactions and follow-up actions.
- Collaborate with the sales and support teams to ensure customer satisfaction and a seamless client experience.
- Provide feedback to the management team on common client issues and potential improvements to the product or process.
- Assist in other administrative tasks as needed, supporting the overall efficiency of the team.
**Requirements**:
- Strong communication skills, both verbal and written, with a friendly and professional demeanor.
- Ability to manage multiple calls and tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Patience and empathy when dealing with client concerns, ensuring each issue is resolved effectively.
- Basic knowledge of our product and willingness to learn more about menstrual health management.
- Previous experience in customer service or a related field is a plus, but not mandatory.
- Proficiency in using office software and the ability to quickly learn new systems.
**What We Offer**:
- A dynamic and supportive work environment where your contributions make a real impact.
- Opportunities for growth and development within the company.
- Competitive salary.
If you're passionate about helping people and want to be part of a team that's making a difference, we would love to hear from you.
**Job Types**: Full-time, Fresher
Ability to commute/relocate:
- Haora, West Bengal: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Bengali (preferred)
- English (preferred)
- Hindi (preferred)
**Location**:
- Haora, West Bengal (preferred)
Work Location: In person
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