Support Executive

6 months ago

Erode Tamil Nadu, India U&C HR SOLUTIONS Full time

**Note: Those who have completed the below can apply.**
- **Any course or degree related to food science,Bsc Nutrition,Food technology,Bsc chemistry,Bio Chemistry.**

**If Interested, Please call 91505 11099.**

**Key Responsibilities**:

- **Client Support**:

- Serve as the first point of contact for clients seeking technical assistance or information regarding our products or services.
- Provide technical guidance and troubleshooting assistance to resolve client issues effectively.
- **Product Knowledge**:

- Develop a deep understanding of our products or services, including their features, functionality, and technical specifications.
- Stay updated on product updates, releases, and enhancements to provide accurate information to clients.
- Communicate product-related feedback or suggestions from clients to the appropriate internal teams.
- **Issue Resolution**:

- Diagnose technical problems reported by clients and provide appropriate solutions or workarounds.
- Escalate unresolved issues to the appropriate technical teams or senior management for further investigation and resolution.
- Ensure that all client inquiries and issues are tracked, documented, and resolved efficiently using our CRM system.
- **Customer Satisfaction**:

- Strive to exceed client expectations by delivering exceptional service and support.
- Follow up with clients to ensure that their issues have been resolved satisfactorily and inquire about their overall satisfaction with our products or services.
- Identify opportunities to enhance the client experience and contribute to customer retention efforts.
- **Sales Support**:

- Collaborate with the sales team to provide technical support during the pre-sales process, including product demonstrations and technical consultations.
- Assist in preparing technical documentation, presentations, and other materials to support sales efforts.
- Identify upselling or cross-selling opportunities based on client needs and preferences.

**Qualifications**:

- Any course or degree related to food science,Bsc Nutrition,Food technology,Bsc chemistry,Bio Chemistry.
- Proven experience in technical support or customer service roles, preferably in a technology-related industry.
- Strong technical aptitude and problem-solving skills, with the ability to troubleshoot software and hardware issues.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in using CRM software and other relevant tools for managing client interactions.
- Ability to work effectively in a fast-paced environment and handle multiple client inquiries simultaneously.
- Team player with a positive attitude and a willingness to learn and adapt to new technologies.

Day range:

- Monday to Friday

Shift:

- Day shift

Application Question(s):

- Will you be able to relocate to Erode?
- Are you a immediate joiner?

Work Location: In person

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