IT Operations Center Technician I

2 weeks ago

Bengaluru, India Paychex IT Solutions India Full time

**EOE STATEMENT**
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

**ABOUT THE ORGANIZATION**
- Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.- Industry expertise since 1971
- 730,000+ clients in the U.S. and Northern Europe
- Pays 1 in 12 U.S. private sector employees
- Largest HR company for small to medium-sized businesses
- Product development company having products for payroll, benefits, and HR.

**DESCRIPTION**

In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

Monitors automated job scheduler to identify abnormal job completion and to ensure the success of daily, monthly, and quarter end processing jobs for branches and Corporate business units. Follows documented procedures for consistent resolution of issues.

Executes routine processing jobs utilizing menu options to create encrypted media files for federal, state and local taxing agencies.

Monitors system backups using various backup technologies to ensure critical system data is recoverable.

Performs basic troubleshooting of the event condition to resolve alerts using various software tools and documentation.

Works with Enterprise Support and 3rd Level teams to manage incident and problem tickets to ensure timely resolution of issues.

Prepares backup tapes for offsite storage utilizing media scanning software to ensure availability of tapes for system and data recovery.

**CATEGORY**
- PD&IT

**JOB REQUIRMENTS**

**E**ducation**:
Bachelor's Degree in Computer related discipline

**Required relevant experience**:
Applicant should have experience in monitoring and processing tools.

Applicant must be able to work a variety of shifts in a 24/7 operation.

Applicant should have experience in IT Operations.

**Technical skills**:
1-3 years of experience in 1 or more of the following roles:

- Operations Center Technician or Engineer (NOC, SOC, or similar)
- Level 2 (or higher) Technical Support Professional
- Managed Service Provider roles

Have a basic understanding of the ITIL Framework, such as but not limited to:

- Incident Management
- Change Management

1-3 years of experience with an enterprise-class network monitoring system, preferably but not limited to:

- Nagios
- Solarwinds
- Datadog
- App Dynamics
- Splunk
- Big Panda

1-3 years of experience with an industry-recognized ticketing system, preferably but not limited to:

- ServiceNow
- JIRA
- Salesforce

1-3 years of experience with a professional communications platform, such as but not limited to:
Slack
- Microsoft Teams
- WebEx

**Soft skills**:

- Must be able to work a variety of shifts in a 24x7x365 operation
- Must be well versed in working independently and as part of a team
- Be presentable during work hours to participate in webcam-enabled meetings
- Attention to detail, quality of work and the ability to enter thorough notes into each ticket are very important skills to possess
- Should have good communication skills, both verbal and written, to engage in vocal discussion with staff from all levels
- Must be able to follow written directions from knowledge base articles to troubleshoot alerts from our monitoring system
- Should have familiarity with hosting or conducting conference calls that could include engineers and management staff. Being able to take timelines of incident events is not required but would be a plus
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Speaking - Talking to others to convey information effectively.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

*

  • Network Operations Center

    3 weeks ago

    Bengaluru, India Syniverse Full time

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...

  • Data I/o Technician Tier I

    7 days ago

    Bengaluru, Karnataka, India Deluxe Media Full time

    Job Data I/O Technician Tier I Description About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100...

  • Data I/O Technician Tier I

    2 months ago

    Bengaluru, India Deluxe Full time

    Job Data I/O Technician Tier I Description About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than...

  • Medical Laboratory Technician

    3 weeks ago

    Bengaluru, Karnataka, India Shuban Diabetes Center Full time

    Need a medical lab technician for Diabetes Center in Yelahanka New town, bangalore Pay: ₹10,156.84 - ₹16,000.00 per month Schedule: - Day shift **Education**: - Diploma (preferred) Work Location: In person

  • Machine Operator

    2 months ago

    Bengaluru, India I BUILT IT Full time

    We are seeking a Machine Operator to join our team at I Built It, a design and manufacturing firm specializing in Table Top Gaming and Model making products. As a Machine Operator, you will be responsible for operating and maintaining manufacturing equipment to ensure efficient production. **Responsibilities**: - Operate manufacturing equipment including...

  • Machine Operator

    2 weeks ago

    Bengaluru, India I BUILT IT Full time

    We are seeking a Machine Operator to join our team at I Built It, a design and manufacturing firm specializing in Table Top Gaming and Model making products. As a Machine Operator, you will be responsible for operating and maintaining manufacturing equipment to ensure efficient production. **Responsibilities**: - Operate manufacturing equipment including...

  • Operations Technician

    5 days ago

    Bengaluru, Karnataka, India HikeOn Technologies Private Limited Full time

    Operation Technician at CustomizableAs an operations technician at Customizable, you'll dive deep into our products and customers while guiding them from Sales Representative to product shipment. It's a fantastic chance for someone with a solid operational background to grow with a dynamic company.Why Join Us:Customizable is revolutionizing the packaging...

  • Network Operations Center

    5 days ago

    Bengaluru, Karnataka, India Syniverse Full time

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...

  • Data Center Operations Engineer

    1 week ago

    Bengaluru, India Trelleborg Sealing Solutions (TSS) Full time

    Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their...

  • Operating Room Nurse

    2 weeks ago

    Bengaluru, India Revive Hospitals Full time

    Company Description: We are a healthcare provider called Revive Hospitals in Indiranagar Banglore, seeking an OT technician to join our team. An OT Technician/Nurse, also known as a surgical technologist or operating room nurse, is responsible for providing technical and clinical support in the operating room. The primary function of the OT technician/nurse...

  • Operations Technician

    5 days ago

    Bengaluru, Karnataka, India HikeOn Technologies Private Limited Full time

    OverviewWorking as an operations technician, you will be responsible for withholding a depth of knowledge of our products and customers and will manage our customers' journey from Sales Representative through to the shipment of goods. This is a great opportunity for someone with a great operational background to gain knowledge and experience with a growing...

  • Operator/ Technician

    2 months ago

    Bengaluru, India PlasmaGen BioSciences Full time

    **Role Description**: Operator/ Technician **Fill Finish**: - Hands on experience in operation of Vial filling line, Vial washing machine, Depyrogenation Tunnel, Lyophilizer, autoclave, VHP, CIP-SIP skid, Process Tanks etc

  • Assistant Instrument Technician

    3 weeks ago

    Bengaluru, India ART OF LIVING HUMAN RESOURCES Full time

    **Assistant Instrument Technician**: - Assist in all the work and carry out all jobs and maintenance activity as per instructions and guidance of the E&I Technician (or) Operations In-Charge. Carry out any other job assigned by management. **Qualification: - ** Diploma in Electronics. **Experience: - ** 4-5 years experience in maintenance of all...

  • Assistant Electric Technician

    3 weeks ago

    Bengaluru, India ART OF LIVING HUMAN RESOURCES Full time

    **Assistant Electrical Technician**: - Assist in all the work and carry out all jobs and maintenance activity as per instructions and guidance of the E&I Technician (or) Operations In-Charge. Carry out any other job assigned by management. **Qualification**: - Diploma in Electric Engineering **Experience**: - 4-5 years experience in Electrical...

  • Operations Technician

    5 days ago

    Bengaluru, Karnataka, India HikeOn Technologies Private Limited Full time

    Overview Working as an operations technician, you will be responsible for withholding a depth of knowledge of our products and customers and will manage our customers' journey from Sales Representative through to the shipment of goods.This is a great opportunity for someone with a great operational background to gain knowledge and experience with a growing...

  • Technician

    3 days ago

    Bengaluru, India BMW DEUTSCHE MOTOREN SERVICE CENTER Full time

    Service technicians, also referred to as field service technicians, are responsible for providing different services, depending on their area of expertise, and diagnosing problems and making repairs. They will often go to their client's business or home to install something or make repairs. Service technicians may work on appliances, automobiles, computers...

  • Operation Theatre Technician

    3 weeks ago

    Bengaluru, India Ramakrishna Super specialty Hospital Full time

    **Requirement**: **Experience**: 1-5 years **Qualification**:Diploma in Operation Theatre Technician **Facilities**: Food, accommodation, PF **Skills**: Competent in OT technician skills **Contact**: 9632259292 **Location**:Ramakrishna Hospital, Jayanagar 3rd block, Bengaluru - 560011 **Job Types**: Full-time, Permanent **Salary**: ₹18,000.00 -...

  • Operations Technician

    1 month ago

    Bengaluru, India HikeOn Technologies Private Limited Full time

    OverviewWorking as an operations technician, you will be responsible for withholding a depth of knowledge of our products and customers and will manage our customers’ journey from Sales Representative through to the shipment of goods. This is a great opportunity for someone with a great operational background to gain knowledge and experience with a growing...

  • Operations Technician

    1 month ago

    Bengaluru, India HikeOn Technologies Private Limited Full time

    OverviewWorking as an operations technician, you will be responsible for withholding a depth of knowledge of our products and customers and will manage our customers’ journey from Sales Representative through to the shipment of goods. This is a great opportunity for someone with a great operational background to gain knowledge and experience with a growing...

  • Operations Technician

    3 weeks ago

    Bengaluru, India HikeOn Technologies Private Limited Full time

    OverviewWorking as an operations technician, you will be responsible for withholding a depth of knowledge of our products and customers and will manage our customers’ journey from Sales Representative through to the shipment of goods. This is a great opportunity for someone with a great operational background to gain knowledge and experience with a growing...