Customer Support
3 months ago
Roles and Responsibilities of a Customer Experience Specialist
- Client support through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level,
Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements
Eligibility:
- Graduates and Result awaited in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence
mode) (Except Stats,Math's Hons & Eco Hons)
- Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA
and MSC)
- Age up to 31 years
- Gap should not be more than 4 years after graduation
- Undergraduates/ pursuing graduation are NOT eligible
Work Experience
- Freshers and Experienced
- 0-29 months
- Excellent communication skills
- Written and Verbal
- Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday
Sunday fixed off (8.5-hour login)
- Proficient in computer usage and Basic knowledge of MSOffice/ Excel
Job Location
- Gurugram, Work from Office only
**Benefits**:
- Provident Fund
Schedule:
- Night shift
Supplemental Pay:
- Shift allowance
**Experience**:
- total work: 1 year (required)
Work Location: In person
-
Customer Care Executive
6 months ago
Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time**Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...
-
Customer Care Executive
5 months ago
Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time**Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...
-
Customer Support
5 months ago
Gurugram, Haryana, India Wellversed Full timeWellversed is looking for a Customer Support Associate, to assist our customers in solving technical problems when using our products and services. **Responsibilities** Resolving customer queries, complaints or requests on daily basis Able to build productive relationships and communicate daily with customers in a professional manner Actively attend...
-
Customer Support
5 months ago
Gurugram, Haryana, India Bijak Full timeAs a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our products or services. Your primary goal will be to address customer concerns promptly and effectively while upholding our company's standards of customer service...
-
Customer Support
6 months ago
Gurugram, Haryana, India Kalp Solutions Full timeAre you a graduate with excellent communication skills in English? Do you have a passion for helping others and ensuring customer satisfaction? If so, we want you to join our team as a customer service representative in Gurugram. As a customer service representative, you will be the first point of contact for our customers, providing them with outstanding...
-
Customer Support
6 months ago
Gurugram, Haryana, India Connect Galaxy Full time_**We are Hiring!!!**_ **Designation**: Customer support **Qualification**: Graduate **Language**: English and Hindi Excellent communication skills, both **written **and **verbal**. **Versant 6 Certified** **Fresher **and **Experienced **both can apply Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). **Salary **:30K CTC 6 Day's...
-
Customer Support
5 months ago
Gurugram, Haryana, India Recruitment Hub Full timeprofile - customer support process - godrej salary - for fresher 12500, forexperience 16500ctc 12th pass good communication **Salary**: ₹12,500.00 - ₹16,500.00 per month Schedule: - Day shift Application Question(s): - are you comfortable for gurgaon location? - have you done your 12th? - are you fresher or experience Work Location: In...
-
Customer Support
5 months ago
Gurugram, Haryana, India Thrive Alchemy Consiulting Services LLP Full time**Role: Customer Executive (TeleSales)** **Responsibilities**: - **Call Handling from Customers.**: - **Supporting the Query and do the needful.**: - **Reporting to the team lead.**: - **Proactive work to be done.** **Criteria**: - **Any Graduate with Good communication & Excellent English Fluency.**: - **Experience with 1 year in International Voice...
-
Customer Support
6 months ago
Gurugram, Haryana, India Kalp Solutions Full time**Position**: Customer Service Executive (Voice Process) **Location**: Gurgaon **Shift**: Night Shift (Saturday and Sunday off) **Salary**: ₹21,000 - ₹25,000 per month We are seeking motivated and dynamic individuals to join our team as Customer Service Executives for our Voice Process operations. This role is ideal for fresh graduates who possess...
-
Customer Support Associate
3 months ago
Gurugram, Haryana, India Teleperformance Full timeWe have urgent requirement for Customer Support Executive for a leading multinational BPO company located in Bangalore. **Responsibilities**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely...
-
Customer Support Representative
3 months ago
Gurugram, Haryana, India Teleperformance Full timeMaintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify, investigate, and resolve recurring customer...
-
Customer Support
10 hours ago
Gurugram, Haryana, India Elite Business Solution Full timeCustomer Support Executive (International Process) - Work from Office in Sector 18 Gurgaon - Shift: Night - Excellent communication skills - Immediate joiners preferred. - Undergraduate are eligible - Fresher are eligible - Cabs in Night To apply, share your resume with Sahil via WhatsApp at 7302016709 (no direct calls pls). **Job Types**: Full-time,...
-
Customer Support Agent
1 week ago
Gurugram, Haryana, India Onecom Full time**We’re Hiring! Customer Support Agent (2-6 Years Experience) at Onecom Technology, India** **Role**: Customer Support Agent **Location**: Gurgaon, India **Salary**: 3.5LPA - 6LPA (dependent on experience) Are you passionate about helping customers and resolving issues with empathy and efficiency? Onecom Technology is looking for a skilled Customer...
-
Customer Support Associate
4 weeks ago
Gurugram, Haryana, India Applogiq Full timeHandle incoming customer support calls - Investigate and resolve customer tickets - Address customer queries, problems, and incident notifications - Perform associated tasks related to customer support - Provide first-line support for various customer issues - Escalate complex issues to Tier 2 when necessary - Logging all relevant information in the...
-
Customer Support Representative
6 months ago
Gurugram, Haryana, India YoloBus Full timeA **Customer Support Executive** is a professional who assists and supports customers with complaints, concerns, or questions about a company. Some key responsibilities of a Customer Support Executive: - **Resolving Issues**: Acknowledging and resolving customer complaints effectively. - **Providing Accurate Information**: Offering accurate details about...
-
Customer Support Intern
3 months ago
Gurugram, Haryana, India inFeedo Full time**inFeedo **is seeking passionate newbies with a strong technical background and a flair for customer-facing roles. As a **Customer** **Support Intern**, you will handle all technical support communications, both internally and externally, as the first line of response for after-sales support. We are looking for a motivated and enthusiastic Customer Support...
-
Customer Support Executive
6 months ago
Gurugram, Haryana, India edutinker Full time**Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent communication and problem-solving skills - Multi-tasking...
-
Customer Support Associate
1 month ago
Gurugram, Haryana, India TechPoppy Private Limited Full time**Job Title**:* Customer Support Associate (Domestic) **Location**:* [Gurgaon, Haryana] **Job Type**:* [Full-time ] **Job Summary**:* **Key Responsibilities**:* - Respond to customer inquiries and provide information regarding products/services. - Assist customers with troubleshooting and resolving issues. - Process orders, returns, and exchanges in a...
-
Customer Support Representative
2 weeks ago
Gurugram, Haryana, India Urbanwood Full time**Title: Customer Support Representative** **Salary: 17k-20k** **Location: Sector 20, Gurugram** *** **Experience Required: 0- 6 months** We are looking for a motivated, friendly, and customer-oriented individual to join our team as a **Customer Support Representative**. In this role, you will be responsible for delivering exceptional support to our...
-
Customer Support Associate
4 weeks ago
Gurugram, Haryana, India Group Bayport Full timeGroup Bayport India "At Group Bayport, harnessing innovative print technologies to improve everyday personal and professional lives is what we do. That focus is driven by our dedication to empowering individual, group, and business self-expression by tapping into the dynamic possibilities of fully customizable products." Position : Customer Support...